Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead impactful change initiatives to make roads safer and support victims.
- Company: Join MIB, a passionate team dedicated to road safety and victim support.
- Benefits: Competitive salary, hybrid working, pension scheme, and wellness support.
- Why this job: Make a real difference in people's lives while developing your change management skills.
- Qualifications: Experience in change management, process mapping, and stakeholder engagement.
- Other info: Inclusive workplace where your unique perspective is valued.
The predicted salary is between 85000 - 85000 ÂŁ per year.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
The Senior Change Manager will provide high impact support to strengthen how the organisation approaches change within a strategic delivery portfolio. The role focuses on bringing structure, clarity, and discipline to change activity while building internal capability so that teams become more confident and self-sufficient over time. This position is designed to “test and learn” — establishing what works, demonstrating value quickly, and informing the structure and definition of an effective internal Change Management practice.
Key responsibilities
- Establishing Structure and Rigour in Change Delivery
- Lead the introduction of practical, right‑sized change frameworks that bring consistency without overwhelming teams.
- Create efficient, repeatable tools for planning, impact assessment, and decision-making – targeted towards strategic initiative projects delivery.
- Bring discipline to change governance within the overarching delivery portfolio, ensuring risks, dependencies, and issues are surfaced early and managed transparently.
- Stabilise current change initiatives by clarifying scope, roles, and expectations.
- Process Mapping and Process Clarity
- Lead current state process mapping to uncover pain points, inefficiencies, and areas of confusion.
- Translate complex or undocumented processes into clear, accessible visuals and guidance.
- Lead and facilitate future state design sessions that help teams align on what “good” looks like.
- Lead the build of a process library and introduction of lightweight governance to keep documentation accurate and maintained.
- Capability Development and Confidence Building
- Assess where teams lack change capability, confidence, or clarity — and design targeted interventions.
- Lead the delivery of hands‑on coaching, training, and practical tools that help people adopt new ways of working.
- Identify skills gaps and outline a development plan for existing change managers, in order to progress the maturity of the internal change support function.
- Lead the development of playbooks, templates, and guides that MIB teams can use within a high level change framework, to support internal and external teams through transitions.
- Stakeholder Engagement and Trust Building
- Work closely with leaders and teams who may be sceptical, building trust through transparency and delivery.
- Use clear and accessible communication that cuts through complexity and builds shared understanding.
- Lead and facilitate workshops and conversations, within the context of the agreed strategic delivery projects, that surface concerns and create shared ownership of solutions.
- Early Wins, Measurement, and Insight
- Identify and deliver quick wins within the delivery portfolio that demonstrate the value of structured change management.
- Define clear success measures for the interim period and track progress against them.
- Provide honest, evidence based insight into what is working, what is not, and how change management capability needs to evolve.
- Outline a right‑sized and right‑skilled internal Change Management Practice, considering both the size/complexity/unique nature of the organisation and the agreed strategic roadmap delivery initiatives.
Skills and Experience
- Strong experience introducing structure and discipline into delivery environments with low change maturity.
- Expertise in process mapping and process improvement methodologies.
- Proven ability to build capability in teams with varying levels of readiness.
- Skilled at simplifying complexity and creating clarity where there is ambiguity.
- Strong facilitation and relationship building skills, especially with sceptical or change fatigued stakeholders.
- Able to bring structure and clarity in ambiguous or unstructured environments without adding unnecessary complexity or bureaucracy.
- Able to understand different stakeholder perspectives and adapt approach to meet teams at their current level of readiness.
- Demonstrated ability to think in a structured, systematic way and apply strong analytical skills to identify solutions.
- Proven ability to build trust quickly and influence stakeholders at all levels, working effectively within a portfolio delivery environment.
- Able to prioritise effectively and maintain focus on outcomes and benefits, ensuring activity remains aligned to delivery objectives.
- Experience in supporting organisations undergoing cultural or operational transformation.
- Change management certification.
- Background in interim or turnaround roles.
Contract Details
- 12 Month Fixed Term Contract
- Salary Circa ÂŁ85,000 per annum
- Grade 14
- 35 hours per week (Monday - Friday)
- IT kit supplied to you
- ÂŁ320 (before tax) start up allowance
- Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Senior Change Manager in Milton Keynes employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Change Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at MIB or similar organisations. A friendly chat can open doors and give you insights that might just help you land that Senior Change Manager role.
✨Tip Number 2
Prepare for the interview by understanding MIB's mission and values. Show us how your experience aligns with making roads safer and supporting victims. Tailor your examples to highlight your change management skills and how they can benefit our team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Check out our website for any updates on the application process or new roles. We love seeing candidates who are proactive and engaged with what we do at MIB!
We think you need these skills to ace Senior Change Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Senior Change Manager role. We want to see how you can bring structure and clarity to change management, so don’t hold back on showcasing relevant skills!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead change initiatives. Use metrics where possible to show the impact of your work – we love numbers that tell a story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to complex topics. Make it easy for us to see your qualifications and how you can contribute to our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Understand the Change Landscape
Before your interview, dive deep into MIB's approach to change management. Familiarise yourself with their current initiatives and think about how you can bring structure and clarity to their processes. This will show that you're not just interested in the role but also invested in their mission.
✨Showcase Your Process Mapping Skills
Be ready to discuss your experience with process mapping and improvement methodologies. Prepare examples of how you've simplified complex processes in the past. MIB is looking for someone who can translate ambiguity into clear visuals, so having a few success stories up your sleeve will definitely impress.
✨Build Trust Through Communication
MIB values transparency and trust-building, especially with sceptical stakeholders. Think of ways you've successfully engaged with teams in the past. Be prepared to share how you’ve facilitated workshops or conversations that led to shared ownership of solutions. This will highlight your relationship-building skills.
✨Identify Quick Wins
During the interview, discuss how you would identify and deliver quick wins within the delivery portfolio. MIB wants to see your ability to define success measures and track progress. Bring examples of how you've achieved early wins in previous roles to demonstrate your proactive approach.