Large Loss Specialist in Milton Keynes

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

Step into a role where your expertise truly changes lives. When someone is hit by an uninsured or hit-and-run driver, the impact goes far beyond the damage itself, it's emotional, unexpected, and often overwhelming. That’s where you come in. As a Large Loss Claims Handler, you’ll be the steady hand guiding customers through some of their most challenging moments, helping them find clarity, confidence, and closure. In this role, you’ll take ownership of high-value, complex claims, combining your technical skill with genuine empathy to deliver outcomes that feel fair, supportive, and human. You’ll lead with expertise, champion consistency, and continuously elevate the way we support people when they need it most.

Key responsibilities:

• To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward.
• Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant.
• To deal with all aspects of end-to-end claims handling.
• To keep up to date with good claims practice and champion this throughout the team and wider claims function.
• To act within set handling authorities as defined by the Claims Authorities Matrix.
• Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.
• Experience of communicating and presenting highly complex information to internal and external stakeholders.
• The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values.
• Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down.
• Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”.
• Conduct internal and external audits.
• Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability.
• Challenges self and others to rise to challenges and perform to the best of their abilities.
• Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans.
• Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager.
• Model excellent behaviour and a positive attitude to colleagues and customers.

Skills and Experience:

• Proven experience of handling significant personal injury claims valued in excess of £500k.
• Understanding of insurance indemnity principles.
• Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes.
• Strong investigative and negotiation skills.
• The ability to process data quickly and make risk based decisions within the authorities provided.
• Proven analytical and systematic thinking skills.
• The ability to manage complex stakeholders and partnering relationships.
• Strong customer focus and ability to work to deadlines and agreed SLA’s.
• Is self-organised and has time management skills to meet deadlines.
• To be able to use a claims case management system as well as Microsoft based products.
• An unquestionable understanding of motor insurance and claims principles in general.
• Understanding of the Civil Procedure Rules and MIB stance on litigation.
• Understanding of settling claims using periodic payments.
• Educated to degree level or equivalent experience.
• Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role.

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.