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- Tasks: Assist the Police in removing uninsured drivers and provide excellent customer service.
- Company: Join the Motor Insurers' Bureau, dedicated to making roads safer.
- Benefits: Competitive salary, hybrid work, pension scheme, and mental health support.
- Why this job: Make a real difference by helping victims of uninsured drivers.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
Join to apply for the Customer Advisor role at Motor Insurers' Bureau (MIB).
About MIB
At MIB, our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government, our collective aim is to make it a thing of the past. Until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About Our Role
This is no ordinary Contact Centre job. As a Customer Advisor with the MIB, you will be assisting the Police to remove uninsured drivers off our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We’re looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.
Key Responsibilities
- Ensure that an excellent customer service is always provided.
- Answer incoming calls and deliver all customer interactions in a polite, professional and proactive way.
- Respond to customer queries via multiple channels, handle interactions for all workstreams within agreed timescales.
- Log incoming enquiries using in-house systems ensuring all necessary details are captured accurately.
- Work in conjunction with company policies and procedures and ensure that all Data Protection requirements are complied with.
- Build and maintain effective working relationships with staff, visitors and contacts.
Skills and Experience
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries.
- Demonstrate a genuine passion for speaking to customers and answering queries.
- Proven experience of excellent customer service skills.
- Excellent attention to detail, with high levels of accuracy.
- Computer literate, including experience of using MS Office.
- Effective communication skills, with excellent telephone manner.
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information.
- Ability to use own initiative and work within defined procedures.
Salary: £24,000
Hours: 35 hours per week, 9am - 5pm Monday - Saturday (with a day off during the week in lieu if working Saturdays)
Location: Hybrid - working 2 days per week from our office based in Milton Keynes
Other Benefits include:
- £320 (before tax) start up allowance provided in first month's pay.
- IT kit supplied to you.
- Contributory Group Stakeholder Personal pension scheme.
- Life Assurance.
- Sports and Social Club.
- 24/7 Employee Assistance Programme.
- Free access to online tools to support mental and physical health.
- 1 volunteer day each year and charity matched funding scheme.
- Family friendly policies including paid carers leave and enhanced maternity/paternity pay.
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. Regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Insurance and Non-profit Organisations
Customer Advisor in Milton Keynes employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MIB. Understand their mission and values, especially how they help victims of uninsured drivers. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve dealt with tricky customers or resolved issues. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities and passion for helping others.
✨Tip Number 3
Be proactive in your follow-up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining the team at MIB. Don’t miss out on this chance to make a difference!
We think you need these skills to ace Customer Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your customer service experience and how it aligns with MIB's mission to make roads safer. We want to see your passion for helping others shine through!
Show Off Your Skills: Don’t hold back on showcasing your skills! Mention your attention to detail, communication abilities, and any experience with multiple channels of customer interaction. We love seeing candidates who can demonstrate their expertise clearly.
Be Professional and Polite: Remember, this role is all about providing excellent customer service. Use a polite and professional tone in your written application. It’s a great way to show us you’re the right fit for our team at MIB.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know the Company Inside Out
Before your interview, take some time to research Motor Insurers' Bureau (MIB). Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you handled customer queries efficiently and professionally. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. It will help you respond more thoughtfully and show that you value their input.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if MIB is the right fit for you.