CRM and Events Administrator in Milton Keynes

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role

The CRM & Events Administrator plays a vital role at the Motor Insurers’ Bureau (MIB) and the Insurance Fraud Bureau (IFB), driving smooth operations and exceptional stakeholder experiences. This position supports key CRM initiatives, strengthens engagement across our networks, and helps bring our events to life—from planning through to delivery - ensuring they run seamlessly and make a real impact across the organisation.

Key responsibilities

• Take day‑to‑day responsibility for the delivery of assigned MIB and IFB events, ensuring they are delivered to a high standard and in line with agreed timescales.
• Support the planning and coordination of events, including liaison with hotels, venues, suppliers, and production partners; supporting research into locations, venues, and entertainment; and contributing to comprehensive timelines and budgets.
• Provide administrative and logistical support for IFB CRM activity and managing events inboxes related administration.
• Coordinate event‑related activity across internal teams, working groups, and members to ensure agendas, topics, and discussions are structured effectively to achieve agreed outcomes.
• Support CRMs and the Events Lead by assisting with research into themes and issues, helping to inform decision‑making and event content development.
• Liaise with a wide range of internal and external stakeholders to ensure work is delivered to agreed milestones and deadlines.
• Collate, prepare, and distribute pre‑reads, packs, and supporting materials to ensure the smooth running of meetings and events.
• Support the production and coordination of event and engagement outputs, including agendas, presentations, reports, and other related documentation.
• Provide on‑site support during event delivery to ensure effective coordination and issue resolution.

Skills and Experience

• Previous experience in a B2B account support, CRM coordination, or events coordination role.
• Experience managing events or small projects, with exposure to the end‑to‑end event lifecycle or responsibility for substantial elements of event delivery.
• Experience working within a structured events or project management framework, following defined processes, timelines, and deliverables.
• Strong attention to detail in event and stakeholder delivery.
• Customer‑focused approach, building strong relationships with internal and external stakeholders to deliver effective CRM and events solutions.
• Excellent written and verbal communication skills, able to convey information clearly and professionally.
• Very good prioritisation and time‑management skills, with the ability to manage competing priorities while maintaining attention to detail.
• Analytical and problem‑solving capability, supporting informed decision‑making and continuous improvement.
• Proficient in Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams.
• Experience supporting Microsoft Teams Webinars and Live Events.
• Experience using CRM systems, Slido, and SurveyMonkey (or equivalent engagement and survey tools).
• Understanding of customer satisfaction methodologies and basic data visualisation to support reporting and insights.

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.