At a Glance
- Tasks: Lead initiatives to prevent uninsured driving and make roads safer for everyone.
- Company: Join a passionate team dedicated to helping victims of uninsured drivers.
- Benefits: Competitive salary, hybrid working, pension scheme, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while driving innovative change.
- Qualifications: Experience in strategic programme delivery and excellent stakeholder management skills.
The predicted salary is between 80000 - 85000 € per year.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
In this role you will co‑lead the delivery of initiatives within the Accelerating to Zero strategy, specifically aligned to the Uninsured Driving Prevention Value Stream, where ‘We’ll Make Powerful Shifts to End Uninsured Driving for Good’ (UDP) Pillar. You will work collaboratively across all strategic value streams to ensure outcomes are aligned, prioritised, and progressing with momentum. You will ensure seamless alignment between organisational technical objectives, evolving customer needs, foster a culture of curiosity, innovation, and challenge conventional thinking to deliver measurable value in respect of the ‘We’ll Make Powerful Shifts to End Uninsured Driving for Good’ (UDP) Pillar.
Key responsibilities
- Leadership & Delivery: Lead the planning and execution of uninsured driving prevention initiatives, coordinating roadmaps and backlog prioritisation with the Head of Customer Delivery Services and Senior uninsured driving prevention manager. Maintain delivery momentum across workstreams, ensuring alignment to strategic goals, OKRs and optimising benefit realisation. Coach and mentor colleagues and support the education of our stakeholder community.
- Workstream Oversight: Lead the creation and oversight of various, evolving cross‑functional workstreams – including, but not limited to: New Product Discovery, Design and Experimentation; Route to real‑time data capabilities to support reducing the risk of uninsured drivers; Third‑party supported activity, such as data experimentation and analysis. Define, track, and report on initiative benefits from ideation through to implementation, ensuring measurable business value is delivered, working closely with the Value Delivery team to ensure consistency of approach.
- Stakeholder Collaboration: Engage and work closely with key internal teams in support of cross‑stream alignment and shared outcomes. Engage and build relationships with external partners to drive change and maintain delivery focus and in support of cross‑stream alignment and shared outcomes.
- Governance & Risk Management: Develop and maintain governance artefacts, delivery plans, and roadmaps in line with internal policies. Proactively manage risks and issues across the UDP value stream, ensuring the impact of strategic decisions are well‑informed, documented and understood.
- Reporting & Communication: Prepare materials for appropriate governance and business meetings, senior leadership briefings, and external/internal presentations, or informal team updates around the business.
- Knowledge Sharing: Champion strategic initiatives by actively promoting progress and insights. Share knowledge across the organisation, especially on areas of change and opportunity, and provide coaching to support and encourage individual and team development. Keep abreast of developments across the insurance industry, enforcement landscape, and government policy. Evaluate innovations, trends, opportunities or ideas and support solution design and delivery, connecting strategy to execution and demonstrating understanding of broad business drivers and capabilities.
Skills and Experience
- Experience in strategic programme delivery, ideally within technology, or insurance sectors.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Demonstrable experience in risk management and in establishing/maintaining governance artefacts (e.g., delivery plans, roadmaps, RAIDs, etc).
- Comfortable navigating legal, compliance, and procurement landscapes.
- Experience in benefit tracking and value realisation.
- Proven experience leading cross‑functional teams and directing workstreams.
- Ability to work well in cross‑functional teams and foster a culture of innovation and continuous improvement.
- Proven Analytical and Systematic Thinking: Ability to evaluate and synthesise complex information for decision-making, fostering a culture of innovation and continuous improvement.
- Ability to Translate Delivery into Measurable Business Value: Ensure strategic alignment with organisational objectives.
- Experience Managing Stakeholder and Partnership Relationships: Especially in complex and cross‑functional environments.
- Customer‑centric. High emotional intelligence and a questioning, forward‑thinking mindset.
Salary: Up to £85,000 (depending on experience)
Working Hours: 35
Working Pattern: Monday - Friday
Office Location: Milton Keynes
Job Type: Permanent
IT kit supplied to you £320 (before tax) start up allowance
Hybrid working (2 days in the office per week)
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Customer Strategy Delivery Lead employer: Motor Insurers' Bureau (MIB)
At MIB, we are dedicated to making roads safer and providing meaningful support to victims of uninsured and hit-and-run drivers. Our collaborative work culture fosters innovation and continuous improvement, offering employees ample opportunities for growth and development while contributing to a vital cause. With competitive benefits, including hybrid working options and a strong focus on employee well-being, MIB is an exceptional employer for those looking to make a real difference in people's lives.
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Strategy Delivery Lead role.
✨Tip Number 2
Prepare for interviews by researching MIB and their initiatives. Understand their mission to combat uninsured driving and think about how your skills can contribute to that goal. Show them you're not just another candidate; you're passionate about making a difference!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of your past experiences that align with the responsibilities of the role. Highlight your leadership in strategic programme delivery and how you've driven measurable value in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MIB and contributing to their mission.
We think you need these skills to ace Customer Strategy Delivery Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in strategic programme delivery and stakeholder management. We want to see how your skills align with our mission to end uninsured driving for good!
Showcase Your Leadership Skills:In your application, emphasise any experience you have in leading cross-functional teams and delivering initiatives. We’re looking for someone who can maintain momentum and drive change, so let us know how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know the Mission
Before your interview, dive deep into MIB's mission of making roads safer. Understand their initiatives around uninsured driving prevention and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their mission.
✨Showcase Your Leadership Skills
As a Customer Strategy Delivery Lead, you'll need to demonstrate strong leadership. Prepare examples from your past where you've successfully led cross-functional teams or managed complex projects. Highlight how you fostered collaboration and innovation to achieve strategic objectives.
✨Prepare for Stakeholder Scenarios
Expect questions about stakeholder management. Think of specific instances where you've influenced decisions or built relationships with key partners. Be ready to discuss how you navigated challenges and ensured alignment across different teams.
✨Emphasise Analytical Thinking
MIB values analytical and systematic thinking. Prepare to discuss how you've evaluated complex information for decision-making in previous roles. Bring examples of how your analytical skills have led to measurable business value, especially in risk management or governance.
