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For Companies At a Glance
- Tasks: Help customers resolve issues and fulfil service requests with confidence and care.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Pension scheme, life assurance, mental health support, and volunteer opportunities.
- Why this job: Make a real difference by supporting victims of uninsured drivers.
- Qualifications: Strong problem-solving skills and effective communication abilities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Title
Service Support Assistant
Working Hours
35 per week, 9am to 5pm Monday – Friday
Job Type
Permanent
Office Location
Milton Keynes
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit‑and‑run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit‑and‑run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
At the Motor Insurers’ Bureau, our Service Support Assistants help customers resolve issues and fulfil service requests with confidence and care. If you thrive in a fast‑paced environment and love turning problems into solutions, we want to hear from you!
Key Responsibilities
- Administer registration accounts for Client Company Services, including enabling new requests and renewals after full review.
- Disable accounts where they are no longer appropriate.
- Unlock accounts and user access when appropriately requested via email.
- Deal with general account enquiries.
- Suspend accounts when requested or appropriate.
- Escalate customer incident tickets to technical support where necessary.
- Ensure that access to systems is carried out in line with current security policies.
- Report any potential breaches identified.
- Progress first‑line calls, keeping customers updated, according to the commitments in the customers’ SLA.
- Log customer calls as tickets in a clear, concise and professional manner, ensuring all the necessary details are accurately captured.
- Monitor customer support requests submitted via email.
- Complete third‑party access requests and provide responses as password‑protected documents.
- Complete fourth‑directive requests and manage enquiries.
Skills and Experience
- Logical problem‑solving approach is essential.
- Concise and accurate written and verbal communication skills.
- Professional and confident telephone manner.
- Basic knowledge of Microsoft Office.
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
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Customer Service Support Specialist employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Specialist
✨Tip Number 1
Get to know the company! Research MIB and understand their mission to make roads safer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past where you've turned a tricky situation into a positive outcome. Be ready to share these during your interview.
✨Tip Number 3
Brush up on your communication skills! Whether it's over the phone or via email, being clear and concise is key. Try role-playing with a friend to get comfortable with professional conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the MIB team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Support Specialist role. Highlight your problem-solving skills and any relevant experience that shows you can handle customer enquiries with confidence and care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the role. Remember, we want to see how well you can convey information!
Show Your Passion: Let your enthusiasm for making roads safer shine through in your application. Mention why you’re interested in working with MIB and how you align with our mission to support victims of uninsured drivers.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know the Company Inside Out
Before your interview, take some time to research the Motor Insurers’ Bureau. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Service Support Specialist, you'll need to demonstrate your logical problem-solving approach. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss these during the interview.
✨Practice Clear Communication
Since concise and accurate communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex ideas simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about finding the right fit for both you and the company.
