Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and ensure satisfaction while representing MIB's mission.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Competitive salary, hybrid working, pension scheme, and wellness support.
- Why this job: Make a real difference by helping victims of uninsured drivers.
- Qualifications: Experience in customer relationship management and excellent communication skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 34000 - 46000 £ per year.
Customer Relationship Management Specialist
Join to apply for the Customer Relationship Management Specialist role at Motor Insurers\’ Bureau (MIB)
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 38,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
We\’re looking for a professional and enthusiastic Customer Relationship Specialist Manager to come and join our team.
About Our Role
As our Customer Relationship Manager Specialist you\’ll be responsible for the overall satisfaction of allocated customers, externally representing the MIB through excellent customer relationship management and internally being the voice of the customer. This role involves building relationships with our customers across services and developing a good understanding of our customers’ strategic priorities in order to inform MIB’s strategy, working across strategic programmes to support customer engagement and readiness.
Key responsibilities
- Proactive relationship management of all allocated customer accounts, focusing on developing and maintaining comprehensive relationships (up to c-suite) for allocated customers.
- Work with our customers to understand their strategic direction and use this insight to contribute to a better customer experience.
- Work with SMEs and support the wider business to resolve issues, to deliver the best customer experience.
- Monitor the utilisation of services to ensure they are leveraging value or operating at agreed compliance levels, where appropriate.
- Support the wider business and our customers regarding data quality, compliance and KPIs in relation to contractual obligations or legislative requirements.
- Support the strategic programmes with customer engagement or relationship management activities.
- In conjunction with the wider business ensure there is a tracking process to regularly seek feedback to help to improve service, as appropriate.
- Champion data quality excellence and be a force for good in transforming MIB products
- May require travel across the UK where face to face sessions feel right – includes Gibraltar and N Ireland
Skills and Experience
- Previous account management/customer relationship management experience within an externally facing customer service focused environment
- Previous experience managing customer contact – owning a customer challenge and seeing it through to conclusion
- Proven delivery of excellent customer service
- Experience of working with customers across various disciplines – wearing various ‘hats’ to achieve an outcome (technical, projects, claims, underwriting, etc)
- Experience of managing and developing business plans to achieve delivery of targets
- Track record in negotiating effectively to achieve desired results
- Excellent communication skills – chairing and owning conversations with ownership and gravitas
- Self reliant, proactive and able to plan work and drive results without supervision
Salary £40,000 per annum depending on experience
Grade 11
35 hours per week (Monday – Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week)
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Non-profit Organizations and Insurance
#J-18808-Ljbffr
Customer Relationship Management Specialist employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Specialist
✨Tip Number 1
Get to know the company inside out! Research MIB's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t be shy about reaching out for a chat. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've excelled in customer relationship management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relationship Management Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Management Specialist role. Highlight your relevant experience in account management and customer service, and show us how you can bring value to MIB.
Showcase Your Communication Skills: Since this role involves excellent communication, don’t shy away from demonstrating your skills. Use clear and concise language in your application, and provide examples of how you've effectively managed customer relationships in the past.
Be Proactive: We love candidates who take initiative! In your application, mention any instances where you’ve gone above and beyond to resolve customer issues or improve their experience. This will show us that you’re a self-reliant and proactive individual.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep track of your application!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know Your Customers
Before the interview, take some time to research MIB and their customer base. Understand their strategic priorities and how your role as a Customer Relationship Management Specialist can impact their experience. This will show that you’re proactive and genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively managed customer relationships in the past. Think about times when you’ve chaired conversations or resolved issues, and be ready to discuss these experiences confidently.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to work with various stakeholders to achieve outcomes, as this aligns with MIB’s focus on collaboration and customer satisfaction.
✨Emphasise Your Proactivity
MIB values self-reliance and proactivity, so come armed with examples of how you've taken initiative in past roles. Whether it’s developing business plans or driving results without supervision, showing that you can take charge will resonate well with the interviewers.
