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For Companies At a Glance
- Tasks: Lead high-value claims and make a real difference in people's lives.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Enjoy hybrid working, competitive salary, and great perks like life assurance and wellness support.
- Why this job: Be part of a mission to help victims of uninsured drivers and drive positive change.
- Qualifications: Experience in handling significant personal injury claims and strong negotiation skills required.
- Other info: Dynamic workplace that values diversity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Claims Specialist role at Motor Insurers\’ Bureau (MIB)
This range is provided by Motor Insurers\’ Bureau (MIB). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over ÂŁ400 million in compensation to support victims rebuild their lives.
About the role
Are you ready to take the lead on high-value, complex claims and make a real difference? We\\\’re looking for a seasoned professional to manage a portfolio of large loss cases, delivering fair outcomes and exceptional service to our customers. In this pivotal role, you\\\’ll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures.
Key responsibilities
- To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward
- Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant
- To deal with all aspects of end-to-end claims handling
- To keep up to date with good claims practice and champion this throughout the team and wider claims function
- To act within set handling authorities as defined by the Claims Authorities Matrix
- Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice
- Experience of communicating and presenting highly complex information to internal and external stakeholders
- The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values
- Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down
- Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”
- Conduct internal and external audits Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability
- Challenges self and others to rise to challenges and perform to the best of their abilities
- Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans
- Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager
- Model excellent behaviour and a positive attitude to colleagues and customers
Skills and Experience
- Proven experience of handling significant personal injury claims valued in excess of ÂŁ500k
- Understanding of insurance indemnity principles
- Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes
- Strong investigative and negotiation skills
- The ability to process data quickly and make risk based decisions within the authorities provided
- Proven analytical and systematic thinking skills
- The ability to manage complex stakeholders and partnering relationships
- Strong customer focus and ability to work to deadlines and agreed SLA’s
- Is self-organised and has time management skills to meet deadlines
- To be able to use a claims case management system as well as Microsoft based products
- An unquestionable understanding of motor insurance and claims principles in general
- Understanding of the Civil Procedure Rules and MIB stance on litigation
- Understanding of settling claims using periodic payments
- Educated to degree level or equivalent experience
- Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role. This should include:
- Uninsured Drivers Agreement and/or
- Untraced Drivers Agreement and /or
- Internal Regulations/EC Directives
- The Road Traffic Act
- Article 75
Job Details
Job Title: Large Loss Specialist
Grade: 13
Working Hours: 35 hours
Working Pattern: Monday – Friday
Office Location: Milton Keynes
Job Type: permanent
IT kit supplied to you
ÂŁ320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Benefits
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Legal
- Industries: Non-profit Organizations and Insurance
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Claims Specialist employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and legal sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise in claims handling.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about how you can demonstrate your experience with high-value personal injury claims and your ability to work collaboratively with solicitors.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific cases where you’ve successfully navigated complex claims. Use real examples to illustrate your analytical thinking and negotiation prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the MIB team and making a difference.
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Specialist role. Highlight your experience with personal injury claims and any relevant skills that match the job description. We want to see how you can make a difference at MIB!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work to show how you've handled complex claims or collaborated with stakeholders. This will help us see your potential impact on our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our mission at MIB!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of personal injury claims, especially those valued over ÂŁ500k. Familiarise yourself with the MIB agreements and the Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Claims Specialist, you'll need to communicate complex information clearly. Prepare examples of how you've successfully communicated with stakeholders in the past, whether it's through presentations or negotiations.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenging claims. Highlight your analytical skills and how you've used them to make risk-based decisions that led to positive outcomes.
✨Emphasise Team Collaboration
MIB values teamwork, so be prepared to talk about how you've worked collaboratively in previous roles. Share examples of how you've mentored others or contributed to team objectives, showcasing your ability to drive results together.
