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For Companies At a Glance
- Tasks: Manage and analyse claims, ensuring excellent customer service and decision-making.
- Company: Join MIB, a passionate team dedicated to making roads safer and supporting victims of uninsured drivers.
- Benefits: Enjoy hybrid working, a start-up allowance, pension scheme, and wellness support.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Customer-focused mindset, attention to detail, and good communication skills are essential.
- Other info: Embrace diversity and bring your authentic self to work every day.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Claims Handler role at Motor Insurers\’ Bureau (MIB).
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About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the Role
Our Property Damage / Personal Injury Claims Handlers manage a portfolio of Property Damage claims in a proactive and professional manner, providing an excellent customer experience and making decisions on the extent and validity of a claim and checking for any potential fraudulent activity in accordance with the Uninsured or Untraced Driver’s Agreements up to the value of £25,000.
Key Responsibilities
- Portfolio ownership of approximately 200 claims involving elements of customers, third parties and suppliers.
- Review and analyse a claim with a strong attention to detail to establish whether it satisfies either the Uninsured or Untraced Driver’s Agreement.
- Work with departments, suppliers and third parties to conduct investigations to determine the validity and extent of the claim.
- Make timely, effective and risk based decisions to ensure business targets are met.
- Organise and prioritise own workload in line with changing requirements.
- Communicate key information to customers and external suppliers.
- Maintaining regular review of claims in accordance with company requirements.
- Effectively negotiate settlement ensuring a fair settlement for the customer.
- Work in conjunction with company policies and procedures.
- Ensure all data protection requirements are complied with.
- Pursue development opportunities to further own knowledge through mandatory test completion within deadlines and also workbook and other training activities available.
- Act as a role model for our principles; Think Big, Inspire and Customer First.
Skills and Experience
- A good understanding of motor insurance and claims principles in general.
- Experience of working in a customer-focused role.
- Attention to detail, with high levels of accuracy.
- Taking initiative and deriving solutions.
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information.
- Excellent written and oral communication skills.
- Computer skills, including experience of using MS Office.
- Previous claims handling experience would be an advantage but is not essential
Job Details
Job Title: Claims Handler
Working Hours: 35 hours
Working Pattern: 9am to 5pm Monday – Friday
Office Location: Milton Keynes
Job Type: Hybrid working (2 days per week from our MK office)
IT kit supplied to you
£320 (before tax) start up allowance
Other Benefits
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Seniority level
Associate
Employment type
Full-time
Job function
General Business
Industries: Non-profit Organizations and Insurance
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Claims Handler employer: Motor Insurers' Bureau (MIB)
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the Uninsured and Untraced Driver’s Agreements. Understanding these agreements will help you demonstrate your knowledge during interviews and show that you're ready to handle claims effectively.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of communication with customers, being able to showcase your ability to provide excellent customer experiences will set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific claims situations, including potential fraud cases, as this will demonstrate your problem-solving skills and attention to detail.
✨Tip Number 4
Network with current or former employees of MIB. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required skills, such as attention to detail and customer-focused experience.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling or customer service. Emphasise your attention to detail and any previous roles that demonstrate your ability to manage claims effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making roads safer and your understanding of motor insurance principles. Mention specific examples from your past experiences that align with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting the excellent communication skills required for the role.
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Understand the Role
Make sure you have a solid grasp of what a Claims Handler does, especially in relation to property damage and personal injury claims. Familiarise yourself with the Uninsured or Untraced Driver’s Agreements, as this will be crucial in your discussions.
✨Showcase Your Customer Focus
Since the role is customer-centric, prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to communicate effectively and handle difficult situations with empathy.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might be asked about specific instances where your attention to detail made a difference in a claim's outcome, so think of relevant examples.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle claims. Practice articulating your thought process when faced with potential fraudulent activity or complex claims.
