Valeting Support Coordinator in St Albans

JOB PURPOSE

The Valeting Support Coordinator role is responsible for the administration and coordination of the Valeting Department, ensuring processes, documentation, and records are accurate and up to date.

Reporting to the Head of Valeting – Operations, you will communicate and co-ordinate with Valeting Service Managers, regional teams, and head office departments to support smooth service delivery, including managing reports, data, and the Valeting inbox.

The role also supports ad hoc administrative and reporting tasks, with a focus on improving processes and acting as a central point of coordination for projects from planning through to delivery.

WHAT YOU’LL BE DOING

• Manage the Valeting department inbox, ensuring enquiries and requests are handled promptly and escalated where required.
• Maintain accurate and up-to-date operational data, records, and systems.
• Monitor departmental trackers, ensuring actions progress and deadlines are met.
• Prepare and distribute reports, spreadsheets, and operational updates.
• Liaise with internal stakeholders to support Valeting operations and ensure clear communication.
• Support the coordination and delivery of projects, tracking progress against objectives and KPIs.
• Assist with the mobilisation and handover of new contracts, sites, and initiatives.
• Monitor outstanding actions and follow up to ensure timely completion. Produce and maintain technical, operational, and compliance documentation. Contribute to improving departmental processes and systems.
• Build effective working relationships to support service delivery.

KNOWLEDGE & SKILLS REQUIRED

• Strong organisational and time management skills, with the ability to manage priorities and meet deadlines in a fast-paced environment.
• High attention to detail, ensuring accuracy in records, data, and documentation.
• Effective problem-solving skills, able to identify issues and implement practical solutions.
• Strong administrative and coordination skills, with the ability to work independently and proactively.
• Clear written and verbal communication skills, with the confidence to engage with stakeholders at all levels.
• Proficient in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Experienced in managing trackers, databases, and reporting systems.
• Strong analytical skills, with the ability to interpret data and identify trends.
• Able to work collaboratively across departments and functions.
• Discreet and professional in handling confidential information.
• Adaptable and flexible in response to changing priorities.

WORK CONTEXT

The post is office based and some business travel may be required from time to time. Additional hours may also be required to be worked from time to time over the contracted working hours to ensure that needs of the business are met.