At a Glance
- Tasks: Support contract managers in growing food services and ensure compliance with brand standards.
- Company: Join MFG, a dynamic company committed to exceptional service and employee growth.
- Benefits: Enjoy life insurance, enhanced pension, training opportunities, and employee recognition.
- Other info: Field-based role with travel across the UK and excellent career progression opportunities.
- Why this job: Make a real impact in the fast-paced food service industry while developing your career.
- Qualifications: 2+ years in QSR management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
In your role you will be responsible for supporting contract managers to grow and develop their food to go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits. You will also be responsible for delivering the facility fee budget assigned to your area.
MAIN ACCOUNTABILITIES
- Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver.
- Manage franchisor regulated training & development programmes.
- Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses.
- Conduct bi-weekly visits to stores to appraise compliance to brand standards and training.
- Conduct Quarterly visits at identified hot food locations within geographical region completing SAS food standards.
- Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food operations manager to bring store back into compliance.
- Deliver brand training courses for MFG team.
- Understanding the retail & forecourt operation and how this works alongside food services.
- Maintaining relationships with key stakeholders in MFG and franchise brands.
- Attend & present in monthly team meetings.
- Attend weekly Operations and Food on the Go meetings.
- Assist with the launch of developments that include hot food in your geographical area.
- You will be expected to cover other Area Managers as and when the business requires.
WORK CONTEXT
The post is field based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements.
COMMUNICATIONS
Internal Contacts: Food Services Operations Manager, Head of operations food services, Retail Director, Commercial Director, Food Service Director, Customers / Clients Directors, Regional Managers / Area Retail Managers, Accounts Department, Other Head Office Personnel.
External Contacts: Representative(s) from external suppliers, Contract Managers, Contractors, Customers.
COMPLEXITY
The main sources of complexity are:
- Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market.
- Being able to communicate with customers, contract managers, contractors and third‑party suppliers.
KNOWLEDGE AND SKILLS REQUIRED
- Strong communications skills.
- Excellent planning & organisation skills.
- Ability to work independently or as part of team.
- Fast pace high volume QSR experience (Burger King, McDonalds or KFC).
- Minimum 2 years in QSR at Managerial level.
- Ability to control process for delivery of excellent service.
- Understanding of relevant legislations.
The Company
MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms. We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.
The Benefits
- Life Insurance.
- Enhanced Pension Scheme.
- Employee Assistance Programme.
- Training & Development.
- Employee Recognition Scheme.
- Online Discounts.
Area Manager - Food Service in Manchester employer: Motor Fuel Group
Motor Fuel Group is an exceptional employer that prioritises operational excellence and employee development within a dynamic work culture. With a focus on driving multi-site growth, employees benefit from extensive training opportunities, a commitment to exceptional customer service, and the chance to make a significant impact across various locations. Join us to be part of a team that values innovation and sustainability in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - Food Service in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motor Fuel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motor Fuel Group
Don't be shy about reaching out to Motor Fuel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Manager - Food Service in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motor Fuel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motor Fuel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
