Area Retail Manager - Leeds/Bradford/Wakefield in Ledston

Based in the Leeds/Bradford/Wakefield area, the jobholder will ensure the implementation of the Company’s policies and procedures at company owned stations. This is a role providing cover and support across a number of regions throughout the North of England and Scotland and the ability to stay away from home on a regular basis is essential.

Main Accountabilities

• Ensuring that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.
• Collate, investigate and communicate any incident information in line with internal procedures.
• Manage communications in line with company policy.
• Ensure the security of company property.
• Conduct monthly fuel audits at each station to ensure correct payments of monies and security of the Company’s fuel stocks.
• Regularly review the Shop, Forecourt and Food Services at each station to ensure they operate in line with the Company’s policies and procedures, and flag any issues with appropriate management as required.
• Ensure each station applies the correct fuel retail prices as instructed from time to time to maximise fuel profit margins.
• Select, submit for finance approval, train and, where necessary, serve notice to Contract Managers.
• Monitor training compliance across the estate, including all stakeholders.
• liaise with the nominated shop supplier to ensure effective and correctly merchandised promotional activity within the shop and forecourt to maximise sales and increase customer base.
• liaise with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability.
• Build relationships with the company’s nominated direct supply partners and ensure that products are merchandised and promoted effectively at each station, maintaining availability to maximise sales.
• Maintain compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income.
• liaise with representatives of the company’s fuel supply partners to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier.
• Ensure the proper management of promotions and correct merchandising of displays, including Third party agreed fuel promotions.
• Monitor and review Company expenditure for each relevant station and area, to ensure accurate recording of information and identify areas of improvement.
• Ensure each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements.
• Handle complaints from customers and ensure satisfactory follow up, including any necessary re-training requirements.
• liaise with outside contractors to establish and manage all maintenance issues as well as monitor all equipment downtime.
• Maintain company income and expenditure to agreed budget targets.
• Support and carry out duties as instructed from time to time by the relevant line manager(s).

Knowledge and Skills Required

• A proven track record in the forecourt and/or retail sector, ideally experience of a contract management/franchise business model.
• High self‑motivation and discipline with ability to work demanding hours and prioritise duties.
• Outstanding communication skills.
• Good people skills with the ability to build effective relationships, inspire, motivate and lead.
• A good level of numeracy and attention to detail.
• Good financial awareness.
• Willingness to learn and take on additional responsibilities.
• Good team player.
• The ability to stay away from home on a regular basis.
• Mileage likely to exceed 40,000 miles per year.

Area Retail Manager - Leeds/Bradford/Wakefield • Leeds, UK

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