Food Service Contracts & Services Manager
Location St Albans
Published
Published
6 days ago
Closing
in 8 days
This is a Permanent , Full Time vacancy.
The Vacancy
Food Service Contracts & Services Manager
Location: Hybrid, St Albans (2 days per week) with national travel Reporting to: Group Infrastructure & Technical Services Director
Join MFG and Help Shape the Future of Food Service Operations
Motor Fuel Group (MFG), the UK's leading independent forecourt operator, is seeking an experienced and commercially focused Food Service Contracts & Services Manager to establish and lead a new strategic function supporting our growing Food Service estate. This is a unique opportunity to build a service management framework from the ground up, creating industry-leading standards across maintenance, supplier performance, and operational support.
As the successful candidate, you will take ownership of developing and implementing national service contracts, driving supplier performance, creating KPI and SLA frameworks, and ensuring the highest levels of service delivery across a large multi-site operation. Over time, you will also have the opportunity to build and lead a dedicated team of Service Managers.
What You'll Be Doing
- Develop and implement MFG's Food Service maintenance and service contract strategy.
- Lead supplier tender processes, evaluations, and negotiations.
- Review existing arrangements and identify opportunities for consolidation and cost efficiencies.
- Establish national agreements covering maintenance, servicing, compliance inspections, and specialist support services.
- Develop governance processes that deliver commercial value while supporting operational performance.
- Build strong strategic partnerships with key national service providers.
- Manage supplier performance against contractual obligations and agreed standards.
- Lead supplier review meetings and service governance forums.
- Resolve escalated issues and drive continuous improvement initiatives.
(Year 2 with dedicated Service Team)
Performance & Reporting
- Design and implement KPI, SLA, and performance management frameworks.
- Develop dashboards and reporting systems for senior stakeholders.
- Monitor responsiveness, service quality, compliance, cost control, and customer satisfaction.
- Identify trends, risks, and opportunities to enhance service delivery.
Leadership & Growth
- Establish and develop a new Service Management function.
- Recruit, coach, and mentor Service Managers as the team expands.
- Create a culture of accountability, customer service excellence, and continuous improvement.
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Food Service Contracts & Services Manager employer: Motor Fuel Group
Motor Fuel Group (MFG) is an exceptional employer that fosters a culture of innovation, accountability, and teamwork, making it a great place to work for those in the Food Service Contracts & Services Manager role. With a hybrid working model based in St Albans, employees benefit from flexible home working, private healthcare, and a commitment to personal development through training and recognition schemes. MFG not only values its people but also offers the unique opportunity to shape a new strategic function within a rapidly growing business, ensuring meaningful contributions to the future of food service operations.
