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- Tasks: Lead a team of Sales Support Specialists to enhance customer experience.
- Company: Join a specialist provider of vehicle finance, rental, and insurance products.
- Benefits: Enjoy a competitive salary, car allowance, and fantastic benefits.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: 12 months of team management experience in a fast-paced financial services environment.
- Other info: Empower your team and drive efficiency while solving real-world problems.
The predicted salary is between 24000 - 48000 £ per year.
My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader Sales Support specialist to join their busy team.
Your role:
- Managing a team of six Sales Support Specialists
- Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence
- Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets
- Instilling a strong customer-centric culture enabling colleagues to focus on what really matters
- Manage performance, coach and support your team to achieve their personal, professional and performance goals
- Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement
- Build colleague knowledge to enable the management of enquiries and typical business challenges
- Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda
- Act as the escalation point for partners, customers, dealers and brokers enquiries
- Be hands-on and solve problems
- Maintain professionalism in all aspects
Your experience:
- Minimum 12 months experience in managing teams of people
- Experience in Financial Services Contact Centre environments
- An empathetic and developmental leadership style
- Have worked in a fast-moving, progressive, sales-driven environment
Sales Support Team Leader employer: Motor Finance Online
Contact Detail:
Motor Finance Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Team Leader
✨Tip Number 1
Familiarise yourself with the vehicle finance and insurance industry. Understanding the products and services offered will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your coaching style and how you've motivated team members to achieve their goals.
✨Tip Number 3
Showcase your problem-solving skills by thinking of instances where you've resolved conflicts or improved processes in a previous role. This will align well with the responsibilities of managing performance and driving continuous improvement.
✨Tip Number 4
Prepare to discuss how you would instil a customer-centric culture within your team. Think about strategies you've used before to enhance customer experience and how you can apply them in this new role.
We think you need these skills to ace Sales Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in sales support or financial services. Use specific examples that demonstrate your leadership style and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer-centric approach and how you've successfully led teams in fast-paced environments. Mention any specific achievements that align with the responsibilities of the Sales Support Team Leader role.
Showcase Relevant Experience: When detailing your work history, focus on your experience in contact centre environments and any roles where you’ve implemented process improvements. This will show your understanding of the industry and your capability to enhance customer experiences.
Prepare for Potential Questions: Think about how you would respond to questions regarding team management, conflict resolution, and customer service excellence. Prepare examples that illustrate your problem-solving skills and your ability to motivate a team.
How to prepare for a job interview at Motor Finance Online
✨Showcase Your Leadership Skills
As a Sales Support Team Leader, your ability to manage and motivate a team is crucial. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in fast-paced environments.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer experience. Highlight your understanding of customer needs and share specific instances where you have improved customer satisfaction or resolved issues effectively.
✨Prepare for Performance Management Questions
Expect questions about how you manage performance and conduct meetings with your team. Think of examples where you've motivated your team to achieve targets and how you've handled underperformance.
✨Emphasise Collaboration Across Departments
Collaboration is key in this role. Be ready to discuss how you've worked with other departments to share best practices and resolve problems. Provide examples that showcase your ability to build relationships and drive efficiencies.
