At a Glance
- Tasks: Manage dealer and broker accounts, recovering outstanding balances and minimising losses.
- Company: Join a dynamic team in a growing organisation based in Cardiff.
- Benefits: Enjoy hybrid working, competitive salary, annual bonus, and 38 days holiday.
- Other info: Embrace a friendly culture with plenty of opportunities for career growth.
- Why this job: Make a real impact by building relationships and influencing positive outcomes.
- Qualifications: Experience in customer-facing roles and strong negotiation skills are preferred.
The predicted salary is between 27000 - 33000 £ per year.
We're excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff. You'll take ownership of a dedicated region and a portfolio of key dealer and broker accounts, using your judgement, commercial awareness and relationship-building skills to manage cases and deliver positive outcomes.
This is not a high-volume call centre or dialler-based role. Instead, you'll work autonomously, taking a consultative approach to managing your portfolio, building trusted relationships and influencing outcomes through effective negotiation and collaboration.
You'll play a key role in maximising recoveries while balancing customer, dealer and business needs, with the freedom to make informed decisions and take ownership of your accounts from start to finish.
What will your day look like?
- Manage a portfolio of dealer and broker accounts, working collaboratively to recover outstanding balances and minimise potential losses.
- Build and maintain strong relationships with Dealers, Brokers and Field teams, becoming a trusted point of contact within your region.
- Use your judgement to assess complex cases where standard collection activities have been exhausted and recommend the most appropriate next steps.
- Work closely with Account Managers and wider business stakeholders to ensure a joined-up, customer-focused approach.
- Identify trends and patterns within account activity, proactively managing risks and escalating concerns where appropriate.
- Produce regular weekly and monthly MI, providing clear insights into cash recovery performance, portfolio activity and key outcomes.
- Take ownership of your portfolio, prioritising activity effectively and managing your workload independently.
What do we expect from you?
- Experience in collections, complaints handling, account management or another customer-facing role would be beneficial.
- Strong negotiation and influencing skills, with the ability to achieve positive outcomes while maintaining relationships.
- A consultative approach, able to build credibility and trust with a range of stakeholders.
- Confidence in making decisions and managing your own workload with a high degree of autonomy.
- A genuine customer-first mindset, balancing commercial outcomes with fair customer treatment.
- Resilient and adaptable, comfortable handling challenging conversations and navigating complex situations.
What can you expect from us?
- Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home).
- Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays).
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process, which includes financial and criminal record checks.
Recoveries Associate in Cardiff employer: MotoNovo Finance
At MotoNovo Finance, we pride ourselves on being an excellent employer, offering a dynamic work environment in Cardiff that fosters collaboration and innovation. As a Senior Credit Portfolio Analyst, you'll enjoy a hybrid working policy, competitive salary, and a comprehensive benefits package, including a generous pension contribution and ample holiday. Our commitment to continuous improvement and employee growth ensures that your insights will not only shape our lending strategies but also contribute to your professional development from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Associate in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like MotoNovo Finance. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Recoveries Associate in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to MotoNovo Finance.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on MotoNovo Finance's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at MotoNovo Finance
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with MotoNovo Finance.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at MotoNovo Finance will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former MotoNovo Finance employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
