Internal Sales Support - Key Accounts in Cardiff

As part of our internal sales team, you will work collaboratively with the National Account Leads and our Management team to deliver critical front-line support. You will provide exceptional customer service through positive working relationships, whilst also being the go-to support for MI reports and data for the sales team, our Brokers and Dealers.

This role is really important to us! The support you provide will enable us to make data driven decisions, manage risk and pro-actively manage, develop and improve our account relationships.

What will your day look like?

• Compiling risk and oversight audits to ensure that our dealer and broker partners continue to work within the guidelines given by MotoNovo Finance and the FCA.
• Creating MI for your designated accounts on a daily, weekly and monthly basis – as well as supporting with any ad hoc requests.
• Handling queries received from dealers and brokers, using regular telephone contact to build and maintain strong relationships with key accounts.
• Monitoring and identifying trends in performance of existing Accounts, and implementing plans to improve results or embrace opportunities identified.
• Promoting relevant products and suggesting enhancements where negative trends have been identified.

What do we expect from you?

• Proven success in intermediary development / sales support / key account management.
• Highly analytical with proven ability to identify opportunities/problems from MI / data suites.
• Great time management and organisational skills.
• Basic to intermediate Excel skills, to be assessed at interview stage.
• Logical approach to data, process and problem solving.
• Self-motivated and driven – comfortable in a fast paced environment.
• Ability to recommend and deliver innovative and creative ideas.
• Attention to detail.
• Excellent influencing skills.
• Knowledge of Regulation/Consumer duty and the Motor finance market would be highly desirable.

What can you expect from us?

• A hybrid working policy, 2 days per week onsite in our central Cardiff office.
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there’s lots of opportunities to progress.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a great range of core benefits including 10% employer contribution pension, 30 days holiday and private medical with BUPA.

We’re one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. With our range of specialist mortgages, savings accounts and business finance solutions, we’re backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note: we have a thorough referencing process, which includes criminal record checks.