At a Glance
- Tasks: Support order fulfilment, stock handling, and customer service in a dynamic environment.
- Company: Join MotoGirl, a growing UK motorcycle clothing brand empowering women riders.
- Benefits: Flexible hours, staff discounts, and a supportive team culture.
- Other info: Exciting opportunity to learn about motorcycles while working in a close-knit team.
- Why this job: Be part of a mission-driven brand that genuinely supports women in the motorcycle community.
- Qualifications: Strong communication skills and a positive attitude; no experience necessary.
The predicted salary is between 24000 - 36000 £ per year.
About MotoGirl
MotoGirl is a growing UK motorcycle clothing brand specialising in protective gear designed specifically for women riders. With a strong online presence and a loyal customer base in the UK and beyond, we’re building a brand we genuinely believe in — and we’re now looking for someone who wants to be part of that journey.
The Role
This is a fully on-site position based at our Tonbridge premises and is not a remote role. You’ll support order fulfilment, stock handling, and customer service — both online and in-store. One day you may be picking and packing orders, the next unpacking deliveries, organising stock, responding to customer emails, or helping a rider find the right gear in-store. No two days are the same. We’re a small, hardworking team, and everyone gets involved.
Key Responsibilities
- Picking and packing online and wholesale orders accurately and efficiently
- Processing orders using our internal systems
- Receiving, unpacking and checking incoming deliveries
- Organising and maintaining warehouse stock
- Assisting with stock counts and inventory checks
- Responding to customer enquiries via email
- Assisting customers in-store with friendly, helpful service
- Keeping the warehouse, office and work areas clean and organised
- Working closely with the team to keep operations running smoothly
- Supporting the wider team wherever needed
What You’ll Need
- Strong written and spoken English
- Confidence writing clear, professional emails to customers
- Good basic computer skills and ability to learn new systems
- Attention to detail and accuracy
- A reliable, punctual and hardworking attitude
- A positive, can-do attitude
- Confidence interacting with customers in person and over the phone
- Ability to work independently and as part of a team
- Comfortable with physical work, including lifting and moving boxes as part of daily warehouse tasks
You don’t need years of experience — we’re looking for the right attitude and willingness to learn. An interest in motorcycles or women’s riding gear is a bonus — but not essential. You don’t need to be a rider, but you should be excited to learn about the motorcycle world and support the women who ride.
What We Offer
- Flexible working hours (Monday–Friday)
- Staff discount
- Supportive, close-knit team environment
- The opportunity to grow within a fast-moving motorcycle brand
- To be part of a company that genuinely supports women riders
How to Apply
Please send your CV and a short cover email explaining why you’d like to join MotoGirl to ina@motogirl.co.uk
MotoGirl is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all team members.
Location: Tonbridge, Kent (office-based)
Hours: Monday–Friday (flexible start and finish times available)
Job Type: Full-time/ Part-time
Customer & Warehouse Assistant in Tonbridge employer: Motogirl Ltd
At MotoGirl, we pride ourselves on being an excellent employer, offering a supportive and close-knit team environment where every member plays a vital role in our mission to empower women riders. Located in Tonbridge, our flexible working hours and commitment to employee growth ensure that you can thrive both personally and professionally while contributing to a brand that genuinely believes in its purpose. Join us to be part of a dynamic journey in the motorcycle clothing industry, where your passion and dedication will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Warehouse Assistant in Tonbridge
✨Tip Number 1
Get to know MotoGirl! Before you step into that interview, do a bit of homework on the brand. Understand their mission and values, especially their focus on women riders. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers both online and in-store, think about how you can provide friendly and helpful service. Maybe role-play with a friend or family member to get comfortable with responding to enquiries and assisting customers.
✨Tip Number 3
Show off your teamwork spirit! MotoGirl is all about collaboration, so be ready to share examples of how you've worked well in a team before. Highlight your positive attitude and willingness to support your colleagues — it’s all about keeping operations running smoothly!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure your CV and cover email reflect your enthusiasm for the role and why you’d be a great fit for the MotoGirl team.
We think you need these skills to ace Customer & Warehouse Assistant in Tonbridge
Some tips for your application 🫡
Craft a Catchy Cover Email:Your cover email is your first impression, so make it count! Keep it friendly and professional, and let us know why you’re excited about joining MotoGirl. A personal touch goes a long way!
Show Off Your Skills:In your CV, highlight any relevant experience or skills that match the role. We want to see your attention to detail and customer service abilities shine through, so don’t hold back!
Be Yourself:We’re looking for the right attitude, so let your personality come through in your application. Share your passion for motorcycles or how you connect with our mission to support women riders!
Apply Through Our Website:Make sure to send your application via our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Motogirl Ltd
✨Know the Brand
Before your interview, take some time to research MotoGirl. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Customer Service Skills
Since the role involves interacting with customers both online and in-store, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer, as this will demonstrate your positive, can-do attitude.
✨Demonstrate Team Spirit
MotoGirl is looking for someone who can work well within a small team. Be ready to share examples of how you've collaborated with others in past roles. Highlight your ability to support teammates and contribute to a smooth operation, as this aligns with their close-knit team environment.
✨Prepare for Practical Questions
Given the hands-on nature of the role, expect questions about your ability to handle physical tasks like lifting and moving boxes. Be honest about your comfort level with these tasks and express your willingness to learn and adapt, which is key for this position.
