At a Glance
- Tasks: Deliver exceptional customer service and support throughout the vehicle repair journey.
- Company: Join Motofix, a leading vehicle body repair provider trusted by premium brands.
- Benefits: Competitive salary, 30 days leave, free training, and employee well-being services.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be the face of Motofix and make customers smile every day.
- Qualifications: 3 years in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 33000 - 33000 £ per year.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
- Repair Centre
- Exeter EX2 | 45 hrs per week | Up to £33,000 per annum (Inc Saturday Rota)
Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England.
We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.
Why join the Motofix family?
- Trusted by Premium Brands: Approved by some of the world’s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
- Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.
- Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.
What We Offer
- Excellent salary
- Saturday Rota Payments (1:3)
- 30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
About The Role
As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey.
You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes.
This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
Key Responsibilities
- Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
- Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
- Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
- System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
- Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
- Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
- Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.
About You
You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence.
You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience.
You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.
- What We Look For
- Someone who can make customers smile and ensure they feel valued.
- Ability to multi-task, plan, and organise effectively in a dynamic environment.
- Strong verbal and written communication skills with the ability to engage customers and colleagues.
- Confident user of Microsoft Office packages and repair management systems.
- Ability to identify opportunities for additional services that benefit customers.
- Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
- Minimum of 3 years' experience in a customer-facing role.
- Required to support customer and vehicle movements as needed.
- Please check out our website for our privacy and wellbeing policies
- #J-18808-Ljbffr
Customer Service Advisor in Exeter employer: Motofix Group
Motofix Group is an excellent employer located in the vibrant town of Cirencester, offering a dynamic work culture that prioritises teamwork and customer satisfaction. Employees benefit from comprehensive training opportunities and a supportive environment that encourages personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motofix Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motofix Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motofix Group:Your cover letter is your chance to shine! Tell us why you want to work at Motofix Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motofix Group!
How to prepare for a job interview at Motofix Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
