At a Glance
- Tasks: Be the friendly face of Motofix, guiding customers through their repair journey.
- Company: Motofix is a leading vehicle body repair provider with state-of-the-art centres across England.
- Benefits: Enjoy 30 days annual leave, free training, life insurance, and a workplace pension scheme.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
- Why this job: Join an award-winning team recognised for excellent customer service and premium brand partnerships.
- Qualifications: 3 years of customer service experience and strong communication skills are essential.
The predicted salary is between 25500 - 30600 £ per year.
Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
What We Offer
- Excellent salary
- Saturday Rota Payments (1:3)
- 30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
About The Role
As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
Key Responsibilities
- Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
- Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
- Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
- System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
- Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
- Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
- Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.
About You
You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.
What We Look For
- Someone who can make customers smile and ensure they feel valued.
- Ability to multi-task, plan, and organise effectively in a dynamic environment.
- Strong verbal and written communication skills with the ability to engage customers and colleagues.
- Confident user of Microsoft Office packages and repair management systems.
- Ability to identify opportunities for additional services that benefit customers.
- Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
- 5 years' experience in a customer-facing role would be preferred.
- Experience in an automotive background would be advantageous.
Check out our website for our privacy and wellbeing policies.
Salary: Up to £32,500 per annum (Inc Saturday Rota Payments)
Contracted Hours: 45 hours per week plus 1:3 Saturday mornings
Attended Hours: Monday-Friday, 07:30-17:00
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Customer Service Advisor in Yeovil employer: Motofix Group
Motofix Group is an excellent employer located in the vibrant town of Cirencester, offering a dynamic work culture that prioritises teamwork and customer satisfaction. Employees benefit from comprehensive training opportunities and a supportive environment that encourages personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Yeovil
✨Tip Number 1
Familiarise yourself with Motofix's services and values. Understanding their commitment to customer satisfaction and quality will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous customer service experience that demonstrate your ability to handle challenging situations. Highlighting your problem-solving skills and how you made customers feel valued can set you apart.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. Being able to articulate clearly and confidently will be crucial when engaging with customers and colleagues alike.
✨Tip Number 4
Show enthusiasm for the automotive industry and Motofix's role within it. A genuine interest in cars and repairs can resonate well with interviewers and demonstrate your passion for the position.
We think you need these skills to ace Customer Service Advisor in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially any roles where you've had to engage with customers directly. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to create positive experiences. Mention specific examples from your past roles that align with the responsibilities of the Customer Service Advisor position.
Highlight Relevant Skills:In your application, emphasise skills such as effective communication, multitasking, and IT proficiency. These are crucial for the role and should be clearly demonstrated through your experiences.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Customer Service Advisor role.
How to prepare for a job interview at Motofix Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about making customers smile.
✨Demonstrate Your Multi-tasking Skills
Prepare to discuss how you've successfully managed multiple tasks in a fast-paced environment. You might want to provide examples of how you prioritised tasks while maintaining high-quality service, which is crucial for a Customer Service Advisor.
✨Familiarise Yourself with Motofix
Research Motofix Group and understand their values, services, and recent achievements. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission during the interview.
✨Practice Effective Communication
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You could even role-play common customer scenarios to demonstrate your ability to engage effectively with customers.
