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- Tasks: Lead a team to ensure top-notch vehicle repairs and customer satisfaction.
- Company: Motofix is a leading vehicle body repair provider with a stellar reputation.
- Benefits: Enjoy a competitive salary, 30 days leave, and excellent employee well-being services.
- Why this job: Join a dynamic team at an award-winning centre, shaping the future of automotive repairs.
- Qualifications: Five years of management experience and strong communication skills are essential.
- Other info: Be part of a trusted brand, working with luxury automotive clients.
Repair Centre Manager
Apply (by clicking the relevant button) after checking through all the related job information below.
OTE £85,000 to £100,000 per annum
45 hours per week
Location: Aldershot GU12
With the upcoming retirement of our long-standing Repair Centre Manager, we are seeking an accomplished leader to build on our success and shape the future of our Aldershot site.
What We Offer
* Competitive salary plus attainable results-based bonus.
* Excellent benefits (with tailored travel package)
* 30 days annual leave (inclusive of bank holidays)
* Workplace pension scheme.
* Comprehensive training and development opportunities.
* Long service rewards
* Employee well-being services to support your mental and physical health.
* Complimentary uniform and personal protective equipment (PPE).
* Life assurance cover.
Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.
About the Role:
As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £4.9 million and 25 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.
Key Responsibilities
* Drive sales and profit performance, ensuring alignment with business plans.
* Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.
* Lead daily meetings with key team members to set and achieve output targets.
* Monitor and resolve customer complaints promptly and fairly.
* Collaborate with the Business Development team to meet service-level agreements.
* Prepare accurate weekly and monthly reports (DOS) in line with business requirements.
* Act as the \’public face\’ of the site while managing all operational aspects of the branch.
* Proactively gather and act on customer feedback to improve service delivery.
* Build detailed knowledge of client profiles to maximise upselling opportunities.
* Foster a flexible and well-resourced team environment.
* Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.
What We Look For
* Passion and commitment to delivering high-quality repairs and excellent customer outcomes.
* Team-oriented individual with the ability to work independently.
* Strong knowledge of modern repair methods and a focus on maximising repair opportunities.
* Commercially savvy, with the ability to drive productivity and profitability.
* Enthusiastic about adopting best practices and continuous improvement.
* Minimum of five years’ management experience in a relevant field.
* Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff.
* A collaborative and inclusive approach to team management.
* Proficiency in relevant software, including Office 365.
* VDA IMI and Audatex qualifications (preferred).
About You:
You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation.
Why join the Motofix family?
Trusted by Premium Brands: We are proud to be approved by some of the world\’s most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.
Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.
Next steps
Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies
Repair Centre Manager employer: Motofix Accident Repair Centres
Contact Detail:
Motofix Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in vehicle repair and customer service. Being knowledgeable about modern repair methods and customer expectations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in management roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance and resolved conflicts within a team.
✨Tip Number 4
Research Motofix and its values thoroughly. Understanding their commitment to quality repairs and customer satisfaction will allow you to align your answers with their mission during the interview process.
We think you need these skills to ace Repair Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and skills that align with the responsibilities of a Repair Centre Manager. Focus on your achievements in driving sales, managing teams, and improving customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for high-quality repairs and excellent customer outcomes. Mention specific examples from your past roles that demonstrate your leadership abilities and commercial acumen.
Highlight Relevant Qualifications: If you have VDA IMI and Audatex qualifications, be sure to mention them prominently in your application. These credentials are preferred for this role and can set you apart from other candidates.
Showcase Communication Skills: Since exceptional written and verbal communication skills are crucial for this position, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
How to prepare for a job interview at Motofix Accident Repair Centres
✨Showcase Your Leadership Skills
As a Repair Centre Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance reviews and staff development.
✨Understand the Business Metrics
Familiarise yourself with key financial metrics relevant to the role, such as turnover and profit margins. Be ready to discuss how you can drive sales and profitability while aligning with business plans.
✨Prepare for Customer-Centric Questions
Expect questions about handling customer complaints and improving service delivery. Think of specific instances where you've turned negative feedback into positive outcomes, showcasing your commitment to customer satisfaction.
✨Demonstrate Your Knowledge of Repair Methods
Brush up on modern repair methods and industry standards. Be prepared to discuss how you can maximise repair opportunities and ensure compliance with health and safety regulations, as this will be crucial for the role.
