At a Glance
- Tasks: Manage office operations and provide PA support to the Repair Centre Manager.
- Company: Join Motofix, a leading automotive repair provider with a focus on quality and customer experience.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and free training opportunities.
- Other info: Great career growth potential and a supportive workplace culture.
- Why this job: Be at the heart of a dynamic team, making a real impact in a fast-paced environment.
- Qualifications: Experience in office management and excellent communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Motofix is a leading vehicle body repair provider with nine state‑of‑the‑art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco‑integrity.
Why join the Motofix family?
- Trusted by Premium Brands: Approved by some of the world's most prestigious automotive manufacturers, including Mercedes‑Benz, Audi, BMW, and Jaguar Land Rover.
- Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.
- Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.
What We Offer
- Excellent salary
- Incentive pay subject to role progression
- Saturday morning Rota shifts (paid overtime)
- 30 days annual leave (inclusive of bank holidays)
- Workplace pension scheme
- Free training and development
- Employee long service rewards
- Employee well‑being services
- Free uniform (and PPE)
- Life insurance
About the Role
As Office Manager / PA, you'll be at the heart of branch operations—ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR‑related administrative duties, time and attendance records and training coordination.
Key Responsibilities
- Supervision of customer reception team.
- Ensure customers receive a professional front‑of‑house experience with all enquiries handled promptly.
- Oversee the duties of the logistics team and Team leader.
- Manage day‑to‑day office administration to support seamless branch operations.
- Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries.
- Track and report on customer invoicing progress and assist with month‑end reporting.
- Act as PA to the Repair Centre Manager in aspects of administration, including managing diaries, meetings, and correspondence.
- Collate and submit accurate time and attendance records for payroll.
- Coordinate and minute staff and operational meetings, ensuring actions are followed up.
- Support recruitment activities including interview arrangements and onboarding paperwork.
- Act as staff review / training coordinator and maintain accurate related records.
- Manage office supplies and equipment, ensuring operational readiness.
- Support site BSi, Manufacture, Health & Safety compliance records.
About You
An office professional who thrives in a dynamic, fast‑paced, customer‑focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go‑to person for both internal teams and visiting customers. You're equally comfortable handling a variety of administration duties, whilst also providing senior‑level support.
What We Look For
- Experience in Office Management, within a customer‑facing environment (automotive preferred).
- Previous PA experience combined with excellent communication and organisational skills.
- A personable, proactive professional with a strong customer service ethic.
- Excellent administrative and organisational abilities with strong attention to detail.
- Confident handling invoices, finance admin, and dealing with queries, in line with company processes.
- Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion.
- Team player who can also work independently and prioritise workload effectively.
- Full UK Driving Licence with willingness to travel locally if needed.
Office Manager & PA — Automotive Repair Centre Lead employer: Motofix Accident Repair Centres
Motofix is an exceptional employer, offering a vibrant work culture that prioritises teamwork, respect, and eco-integrity. With a commitment to employee growth through comprehensive training and development opportunities, staff enjoy a competitive salary, generous annual leave, and a supportive environment that values their contributions. Located in High Wycombe, you'll be part of a leading automotive repair centre trusted by premium brands, ensuring a rewarding career in a dynamic and customer-focused setting.
Contact Details:
Motofix Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager & PA — Automotive Repair Centre Lead
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your previous experience in office management or customer service.
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their training and development opportunities or how they measure success in the Office Manager role. This shows you're genuinely interested and ready to contribute to their goals.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Office Manager & PA — Automotive Repair Centre Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Office Manager & PA role. Highlight your previous office management and customer service experience, especially in automotive settings, to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our values at Motofix. Be genuine and let your personality come through!
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, consider including examples of how you've successfully managed multiple tasks or projects in the past. We want to see how you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Motofix Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Motofix and its values. Understand their commitment to customer experience and quality in automotive repair. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Office Manager & PA, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your attention to detail has positively impacted your previous roles.
✨Prepare for Customer-Focused Scenarios
Since this role involves a lot of customer interaction, be ready to discuss how you've handled challenging customer situations in the past. Think of specific examples that showcase your proactive approach and excellent communication skills, as these are key to providing a great front-of-house experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
