As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.
Key Responsibilities
- Customer Welcome Greet customers professionally and provide a friendly, helpful reception service.
- Bookings & Scheduling Assist with vehicle bookings, appointments and customer collections.
- Customer Support Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
- Records & Systems Maintain accurate customer, vehicle and repair records, with training provided.
- Payments Assist with insurance excess payments and related records under guidance.
- Enquiries Respond to telephone and email enquiries promptly and professionally.
- Office Administration Support filing, document preparation, data entry, correspondence and general office organisation., Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies
You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.
What We Look For
- A welcoming manner and a genuine commitment to good customer service.
- Good organisation skills and the ability to manage several tasks with support.
- Clear verbal and written communication skills.
- Basic Microsoft Office and computer skills, with willingness to learn new systems.
- Attention to detail when handling customer information and administrative records.
- A helpful team player who is willing to learn and take responsibility.
- Previous customer service or office experience is desirable.
- Willingness to assist with general repair centre administration and customer support.
Benefits
- Excellent salary
- 30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
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Junior Customer Service & Office Administrator employer: Motofix Accident Repair Centres
Motofix Accident Repair Centres is an excellent employer that fosters a collaborative and dynamic work culture, where employees are empowered to make impactful decisions that drive profitability and productivity. With a focus on employee growth, the company offers opportunities for professional development through hands-on experience in various repair centres across West Berkshire, ensuring that team members can thrive in their roles while enjoying the flexibility of hybrid working arrangements.
Contact Details:
Motofix Accident Repair Centres Recruitment Team
