At a Glance
- Tasks: Manage office operations and provide PA support to the Repair Centre Manager.
- Company: Join Motofix, a leading vehicle body repair provider with a stellar reputation.
- Benefits: Enjoy a competitive salary, 30 days leave, and free training opportunities.
- Other info: Great career growth potential in a fast-paced, customer-focused environment.
- Why this job: Be at the heart of a dynamic team, making a real impact in customer service.
- Qualifications: Experience in office management and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Motofix is a leading vehicle body repair provider with nine state‑of‑the‑art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco‑integrity.
Why join the Motofix family?
- Trusted by Premium Brands: Approved by some of the world's most prestigious automotive manufacturers, including Mercedes‑Benz, Audi, BMW, and Jaguar Land Rover.
- Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.
- Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.
What We Offer
- Excellent salary
- Incentive pay subject to role progression
- Saturday morning Rota shifts (paid overtime)
- 30 days annual leave (inclusive of bank holidays)
- Workplace pension scheme
- Free training and development
- Employee long service rewards
- Employee well‑being services
- Free uniform (and PPE)
- Life insurance
About the Role
As Office Manager / PA, you'll be at the heart of branch operations—ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR‑related administrative duties, time and attendance records and training coordination.
Key Responsibilities
- Supervision of customer reception team.
- Ensure customers receive a professional front‑of‑house experience with all enquiries handled promptly.
- Oversee the duties of the logistics team and Team leader.
- Manage day‑to‑day office administration to support seamless branch operations.
- Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries.
- Track and report on customer invoicing progress and assist with month‑end reporting.
- Act as PA to the Repair Centre Manager in aspects of administration, including managing diaries, meetings, and correspondence.
- Collate and submit accurate time and attendance records for payroll.
- Coordinate and minute staff and operational meetings, ensuring actions are followed up.
- Support recruitment activities including interview arrangements and onboarding paperwork.
- Act as staff review / training coordinator and maintain accurate related records.
- Manage office supplies and equipment, ensuring operational readiness.
- Support site BSi, Manufacture, Health & Safety compliance records.
About You
An office professional who thrives in a dynamic, fast‑paced, customer‑focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go‑to person for both internal teams and visiting customers. You're equally comfortable handling a variety of administration duties, whilst also providing senior‑level support.
What We Look For
- Experience in Office Management, within a customer‑facing environment (automotive preferred).
- Previous PA experience combined with excellent communication and organisational skills.
- A personable, proactive professional with a strong customer service ethic.
- Excellent administrative and organisational abilities with strong attention to detail.
- Confident handling invoices, finance admin, and dealing with queries, in line with company processes.
- Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion.
- Team player who can also work independently and prioritise workload effectively.
- Full UK Driving Licence with willingness to travel locally if needed.
Office Manager & PA — Automotive Repair Centre Lead in High Wycombe employer: Motofix Accident Repair Centres
Motofix is an exceptional employer, offering a dynamic work environment where teamwork and respect are at the forefront of our culture. With a commitment to employee development through comprehensive training programmes and a generous benefits package, including 30 days of annual leave and life insurance, we empower our staff to grow alongside our prestigious automotive repair centres. Join us in High Wycombe and be part of a team that consistently delivers excellence in customer service while enjoying a rewarding career in the automotive industry.
Contact Details:
Motofix Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager & PA — Automotive Repair Centre Lead in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research Motofix, their values, and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Office Manager & PA role. Personal connections can give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to office management and customer service. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Office Manager & PA — Automotive Repair Centre Lead in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Manager & PA role. Highlight your experience in office management and customer service, especially in the automotive sector if you have it. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Motofix. Share specific examples of your organisational skills and how you've handled similar responsibilities in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Motofix Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Motofix and its values. Understand their commitment to customer experience and quality in automotive repair. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Office Manager & PA, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your attention to detail has positively impacted your previous roles.
✨Prepare for Customer-Focused Scenarios
Since this role involves a lot of customer interaction, be ready to discuss how you've handled customer inquiries or complaints in the past. Think of specific situations where you provided excellent service and how you ensured a positive experience for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
