Customer Service Advisor

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

Why join the Motofix family?

• Trusted by Premium Brands: Approved by some of the world’s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
• Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.
• Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.

What We Offer

• Stated salary includes remuneration for Saturday rota shifts
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Previous experience in Accident Repair or an Automotive environment is desirable.
• Required to support customer and vehicle movements as needed.

Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.