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For Companies At a Glance
- Tasks: Lead a team in delivering high-quality vehicle repairs and exceptional customer service.
- Company: Join Motofix, a top-tier vehicle body repair provider trusted by premium brands.
- Benefits: Enjoy competitive salary, bonuses, 30 days leave, and comprehensive training.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Five years of management experience and a passion for excellence in service.
- Other info: Be part of a collaborative team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.
Why join the Motofix family?
- Trusted by Premium Brands: Approved by some of the world’s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
- Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.
- Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.
What We Offer
- Attractive salary plus attainable results-based bonus
- Excellent benefits (with tailored travel package)
- 30 days annual leave (inclusive of bank holidays)
- Workplace pension scheme
- Comprehensive training and development opportunities
- Long service rewards
- Employee well-being services to support your mental and physical health
- Complimentary uniform and personal protective equipment (PPE)
- Life assurance cover
About the Role:
As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £4.3m and 25 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.
Key Responsibilities
- Act as the ‘public face’ of the site while managing all operational aspects of the branch.
- Drive commercial performance (sales, profit margin), ensuring alignment with business plans.
- Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.
- Lead daily meetings with key team members to set and achieve output targets.
- Monitor and resolve customer complaints promptly and fairly.
- Collaborate with the Business Development team to deliver service-level agreements.
- Perform daily/weekly on-site and production reports and meetings.
- Proactively gather and act on customer feedback to improve service delivery.
- Build detailed knowledge of client profiles to maximise upselling opportunities.
- Foster a flexible and well-resourced team environment.
- Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.
What We Look For
- In depth knowledge of prestige vehicle market.
- Passion and commitment to delivering high-quality repairs and excellent customer outcomes.
- Team-oriented individual with the ability to work independently.
- Strong knowledge of modern repair methods and a focus on maximising repair opportunities.
- Commercially savvy, with the ability to drive productivity and profitability.
- Enthusiastic about adopting best practices and continuous improvement.
- Minimum of five years’ management experience in a relevant field.
- Exceptional written and verbal communication skills, with a proven ability to develop and inspire teams.
- A collaborative and inclusive approach to team management.
- Proficiency in relevant software, including Office 365.
- VDA IMI and Audatex qualifications (preferred).
About You: You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation.
Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.
Repair Centre Manager (Prestige) in Cirencester employer: Motofix Accident Repair Centres
Contact Detail:
Motofix Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre Manager (Prestige) in Cirencester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know Motofix. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Motofix and its values. Understand their commitment to customer experience and quality repairs, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Think about how your management experience and passion for high-quality repairs can shine through in your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Repair Centre Manager (Prestige) in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the prestige vehicle market. We want to see how your skills align with our values and the specific requirements of the Repair Centre Manager role.
Showcase Your Leadership Skills: As a Repair Centre Manager, you'll be leading a team, so don’t forget to mention your management experience. Share examples of how you've developed teams and driven performance in previous roles – we love to see that!
Highlight Customer Focus: We pride ourselves on excellent customer service, so make sure to include any relevant experiences where you’ve gone above and beyond for customers. This will show us that you share our commitment to delivering outstanding results.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you're there!
How to prepare for a job interview at Motofix Accident Repair Centres
✨Know Your Prestige Vehicles
Make sure you brush up on your knowledge of the prestige vehicle market. Familiarise yourself with the brands Motofix works with, like Mercedes-Benz and Audi. Being able to discuss their repair methods and customer expectations will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Repair Centre Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams, conducted performance reviews, and driven productivity in previous roles. This will highlight your ability to inspire and develop your team.
✨Prepare for Customer Scenarios
Think about potential customer complaints or service scenarios you might face in this role. Be ready to discuss how you would handle these situations effectively, ensuring a seamless customer journey while maintaining high standards of service.
✨Highlight Your Commercial Acumen
Since driving commercial performance is key, come prepared with examples of how you've previously maximised sales and profit margins. Discuss any strategies you've implemented that align with business plans, showcasing your ability to think commercially.
