At a Glance
- Tasks: Be the friendly face of Motofix, guiding customers through their repair journey.
- Company: Join a leading vehicle body repair provider with a focus on quality and customer experience.
- Benefits: Enjoy a competitive salary, 30 days leave, free training, and employee well-being services.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make customers smile while developing your skills in a dynamic environment.
- Qualifications: 3 years in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 27353 - 33431 £ per year.
Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.
What We Offer
- Excellent salary
- Saturday Rota Payment (1:4)
- 30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
About the Role
As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
Key Responsibilities
- Customer Engagement – Provide a professional and welcoming service to customers.
- Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
- Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
- System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
- Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
- Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
- Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.
About You
You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.
What We Look For
- Someone who can make customers smile and ensure they feel valued.
- Ability to multi-task, plan, and organise effectively in a dynamic environment.
- Strong verbal and written communication skills with the ability to engage customers and colleagues.
- Confident user of Microsoft Office packages and repair management systems.
- Ability to identify opportunities for additional services that benefit customers.
- Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
- Minimum of 3 years' experience in a customer-facing role.
- Required to support customer and vehicle movements as needed.
Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.
Salary: Up to £31,041 per annum
Contracted Hours: 45 hrs per week
Attended Hours: Monday-Friday, plus additional Saturdays (1:4)
Customer Service Advisor in Camberley employer: Motofix Accident Repair Centres
Motofix Accident Repair Centres is an excellent employer that fosters a collaborative and dynamic work culture, where employees are empowered to make impactful decisions that drive profitability and productivity. With a focus on employee growth, the company offers opportunities for professional development through hands-on experience in various repair centres across West Berkshire, ensuring that team members can thrive in their roles while enjoying the flexibility of hybrid working arrangements.
Contact Details:
Motofix Accident Repair Centres Recruitment Team
