At a Glance
- Tasks: Lead a team, deliver exceptional service, and maximise sales in a vibrant coffee shop.
- Company: Join the UK's favourite coffee shop and be part of an enthusiastic team.
- Benefits: Enjoy a competitive salary, annual bonus, and up to 60% discount on popular brands.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Grow your career in management while making customers' journeys memorable.
- Qualifications: Previous leadership experience and a passion for customer service are ideal.
The predicted salary is between 28800 - 28800 £ per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - Costa in Wetherby employer: Moto
As a Supervisor at Costa, you will thrive in a dynamic work environment that prioritises employee growth and development, offering fabulous opportunities for career advancement through funded qualifications. With a strong emphasis on work-life balance and flexible working arrangements, our culture fosters teamwork and exceptional customer service, making it an ideal place for those passionate about leading and inspiring others in the UK's favourite coffee shop.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa in Wetherby
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Supervisor.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or handled customer feedback. Be ready to share these experiences during your interview to show you’re the enthusiastic leader they’re looking for.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Costa in Wetherby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for delivering a memorable customer experience and how you can be a fantastic brand ambassador for Costa.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've led a team or provided exceptional service before, we want to hear about it! Show us how your skills align with what we're looking for in a Supervisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Costa's values and what makes it the nation's favourite coffee shop. Research their menu, understand their customer service ethos, and be ready to discuss how you can embody that as a Supervisor.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight your ability to provide feedback and coaching, as this will be crucial in your role.
✨Demonstrate Customer Focus
Exceptional customer service is key in this role. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would handle customer feedback and ensure a memorable experience for every visitor.
✨Prepare for Situational Questions
Expect questions that assess your decision-making skills under pressure. Practice responses to scenarios like managing a busy shift or resolving a conflict within your team. This will show your potential employer that you can think on your feet and maintain composure.
