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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain brand standards.
- Company: Join Pret A Manger, a leader in fresh food and organic coffee.
- Benefits: Enjoy an annual bonus, up to 60% discounts, and enhanced benefits.
- Why this job: Be part of transforming the UK’s rest stop experience with a supportive team culture.
- Qualifications: Previous leadership experience is desirable; passion for customer service is essential.
- Other info: Check transport access before applying, as some locations may have limited public transport.
The predicted salary is between 23920 - 30080 £ per year.
As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Pret A Manger's freshly made food, organic coffee and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our supervisors:
- Annual bonus up to £3,455pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Where our customer’s journey pauses, yours just begins. Apply today.
Supervisor - Pret A Manger Pret A Manger · Toddington employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Pret A Manger Pret A Manger · Toddington
✨Tip Number 1
Familiarise yourself with Pret A Manger's values and mission. As a supervisor, you'll be expected to embody their brand ethos, so understanding their commitment to fresh food and exceptional customer service will help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved customer service, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Research the location of the Toddington Services and plan your route. Since access may be limited, demonstrating that you can reliably commute will show your commitment to the role and ease any concerns they might have about your availability.
✨Tip Number 4
Prepare to discuss how you handle customer feedback and resolve issues. Being able to articulate your approach to maintaining high standards of customer service will be crucial, as this is a key part of the supervisor role at Pret A Manger.
We think you need these skills to ace Supervisor - Pret A Manger Pret A Manger · Toddington
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Supervisor position at Pret A Manger. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory or leadership experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention any relevant experience you have in the food service industry and how you can contribute to the team at Pret A Manger.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Moto
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or taken charge of a project. Highlight how you motivated others and achieved results.
✨Emphasise Customer Service Experience
Pret A Manger values exceptional customer service, so be ready to discuss your previous roles in customer-facing positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Understand the Brand
Familiarise yourself with Pret A Manger's values, products, and mission. Being able to articulate why you want to work for them and how you align with their brand will show your enthusiasm and commitment to the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills under pressure. Think of scenarios where you had to make quick decisions or handle difficult situations, and be prepared to explain your thought process.
