At a Glance
- Tasks: Lead a team to deliver top-notch customer service and maintain brand standards.
- Company: Join M&S Simply Food and be part of transforming the UK’s rest stop experience.
- Benefits: Enjoy up to £3,445 annual bonus, 60% discounts, and enhanced benefits.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Empower yourself as a leader and make a real impact in a dynamic environment.
- Qualifications: Previous leadership experience and a passion for customer service are key.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high-quality food and exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Supervisor - M&S Simply Food M&S Simply Food · Donington Park employer: Moto
At M&S Simply Food, we pride ourselves on being an exceptional employer, offering our Supervisors a vibrant work culture where leadership and personal growth are at the forefront. With competitive benefits including an annual bonus, generous colleague discounts, and extensive development opportunities, we empower our team members to thrive in their careers while enjoying a supportive environment that values work-life balance. Located at Donington Park Services, our site provides a unique opportunity to be part of transforming the UK’s rest stop experience, making every day rewarding and impactful.
