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- Tasks: Lead a team to deliver exceptional service and high-quality food.
- Company: Join M&S Simply Food and transform the UK's rest stop experience.
- Benefits: Enjoy up to 60% discount, annual bonuses, and enhanced benefits.
- Other info: Flexible working hours to support your work-life balance.
- Why this job: Be a brand ambassador and make a real impact in customer experience.
- Qualifications: Previous leadership experience and a passion for customer service.
The predicted salary is between 16600 - 23240 £ per year.
£16,600 pro rata
24 hours per week - Shifts between 7am and 10pm
Sawtry Services, Toll Bar, Toll Bar Way, Great North Road, Sawtry, Huntingdon PE28 5XW
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food's handy range of high-quality food and exceptional service as we transform the UK's rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you'll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer's journey pauses, yours just begins. Apply today!
*Please note internally this role is called Team Leader.
Supervisor - M&S Simply Food employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - M&S Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S Simply Food's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or handled customer feedback. Being able to share these experiences will demonstrate your capability as a Supervisor and how you can contribute to the store's success.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Supervisor - M&S Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and leadership shine through. We want to see that you’re excited about the role and ready to be a brand ambassador for M&S Simply Food!
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles or customer service positions. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you research M&S Simply Food thoroughly. Understand their values, product range, and what sets them apart in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
M&S Simply Food prides itself on exceptional customer service. Be ready to discuss how you would enhance the customer experience in the store. Think of specific strategies or initiatives you could implement to ensure customers leave happy and satisfied.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.