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- Tasks: Lead a team to deliver exceptional service and brand standards.
- Company: Join Greggs, transforming the UK's rest stop experience with delicious baked goods.
- Benefits: Enjoy up to £3,445 annual bonus, 60% discounts, and enhanced benefits.
- Why this job: Great opportunity for growth, coaching, and making a real impact in customer experience.
- Qualifications: Previous leadership experience is desirable; passion for customer service is essential.
- Other info: Check transport access before applying; perfect for aspiring managers or team members.
The predicted salary is between 22700 - 28700 £ per year.
As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Greggs much loved sausage rolls, baked goods and exceptional service as we transform the UK’s rest stop experience.
What we offer our supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa, M&S, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! Where our customer’s journey pauses, yours just begins. Apply today!
*Please note internally this role is called Team Leader INDTL
Supervisor - Greggs Greggs · Thurrock employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Greggs Greggs · Thurrock
✨Tip Number 1
Familiarise yourself with Greggs' brand values and customer service standards. Understanding what makes their products and service unique will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Prepare to discuss your leadership style and experiences in detail. Think of specific examples where you've successfully led a team or improved customer service, as this will showcase your suitability for the supervisor role.
✨Tip Number 3
Research the location of the Thurrock Services and plan your route. Being able to confidently discuss your commute will show your commitment and readiness to take on the role, especially given the limited transport options.
✨Tip Number 4
Engage with current or former employees if possible. Their insights can provide valuable information about the work culture and expectations, which you can use to tailor your approach when discussing your fit for the position.
We think you need these skills to ace Supervisor - Greggs Greggs · Thurrock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership or supervision. Emphasise any roles where you have demonstrated strong customer service skills and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've led teams or improved service standards in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as communication, decision-making, and initiative. These are crucial for the supervisor role at Greggs, so provide examples of how you've used these skills effectively.
Show Enthusiasm for the Brand: Express your enthusiasm for Greggs and its products in your application. Mention why you want to be part of their team and how you can contribute to enhancing the customer experience at their locations.
How to prepare for a job interview at Moto
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their goals.
✨Emphasise Customer Service Experience
Greggs values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions led to positive customer feedback or improved service.
✨Understand the Brand
Familiarise yourself with Greggs' products and brand values. Being able to speak passionately about their offerings, like their famous sausage rolls, will show your enthusiasm for the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills under pressure. Think of scenarios where you had to make quick decisions or handle difficult situations, and be ready to explain your thought process.
