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- Tasks: Lead a team, deliver exceptional service, and manage store operations.
- Company: Join Costa Coffee, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy up to 60% discounts, annual bonuses, and enhanced benefits like pension and sick pay.
- Why this job: Great opportunity for growth with funded qualifications and a supportive team culture.
- Qualifications: Previous leadership experience is desirable; passion for customer service is essential.
- Other info: Check transport access before applying, as some locations may have limited public transport.
The predicted salary is between 28200 - 29750 £ per year.
Supervisor – £28,200 to £29,750 DOE,40 hours per week
Address: Winchester Services, M3 J8/9, Shroner Wood, Winchester SO21 1PP
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative ad make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Where our customer’s journey pauses, yours just begins.
Apply today!
*Please note internally this role is called Team Leader
INDTL
Want to know what it\’s like to work for us? Find out from our colleague Fabiana
#J-18808-Ljbffr
Supervisor - Costa Costa · Winchester employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Costa Costa · Winchester
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. Being able to demonstrate your understanding of what makes the brand special during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in the past. This will help you illustrate your capability to take on the Supervisor role effectively.
✨Tip Number 3
Research the specific location of the Winchester Services and consider visiting it beforehand. Understanding the environment and customer flow can give you valuable insights to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Costa Coffee, if possible. They can provide insider tips about the company culture and expectations, which can be incredibly beneficial when preparing for your application.
We think you need these skills to ace Supervisor - Costa Costa · Winchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Supervisor position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership or supervisory roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific experiences that showcase your leadership skills and ability to enhance customer experiences. Make sure to convey your enthusiasm for working at Costa Coffee.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Moto
✨Show Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or taken charge of a project. Highlight how you motivated your team and achieved results.
✨Emphasise Customer Service Experience
Since the role focuses on delivering exceptional customer service, be ready to discuss your previous roles in customer-facing positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Understand the Brand
Familiarise yourself with Costa Coffee's values and mission. During the interview, express your enthusiasm for the brand and how you can contribute to enhancing the customer experience. This shows that you're not just looking for any job, but are genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills under pressure. Think of scenarios where you had to make quick decisions or resolve conflicts within a team. Practising these responses will help you feel more confident during the interview.
