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- Tasks: Lead your team to deliver top-notch service and brand standards.
- Company: Join Burger King, a global leader in fast food, transforming rest stop experiences.
- Benefits: Enjoy bonuses, discounts, and enhanced benefits like pension and life assurance.
- Why this job: Grow your career with fabulous development opportunities and a vibrant team culture.
- Qualifications: Previous leadership experience is a plus; passion for customer service is essential.
- Other info: Check transport access before applying, as some locations may have limited public transport.
The predicted salary is between 22400 - 33600 £ per year.
£28,000 per annum - 40 hours per week
Address: Pease Pottage Services, M23 Junction 11, Brighton Road, Pease Pottage, Crawley, RH11 9YA
As a supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador delivering Burger King’s world-famous flame-grilled menu and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our supervisors:
- Annual bonus up to £3,445pa
- £1,000 annual retention bonus
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader, or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant, or crew member looking for that next step. We want to hear from you!
Where our customer’s journey pauses, yours just begins. Apply today!
*Please note internally this role is called Team Leader.*
Retention bonus payable subject to completion of "Burger King Foundations" Training, payment made in two 6 monthly instalments and pro-rata based on start date on contract.
Supervisor - Burger King employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Burger King
✨Tip Number 1
Familiarise yourself with Burger King's brand values and customer service standards. Understanding what makes their service unique will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team or improved performance.
✨Tip Number 3
Research the location of Pease Pottage Services and plan your route. Being able to discuss your commute shows commitment and ensures you can easily access the site, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you handle customer feedback and resolve issues. Providing examples of your problem-solving skills will highlight your ability to maintain high customer satisfaction, a key aspect of the supervisor role.
We think you need these skills to ace Supervisor - Burger King
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership or supervisory roles. Emphasise any previous work in the food service industry and showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the brand. Mention specific examples of how you've successfully led teams or improved customer experiences in past positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, decision-making under pressure, and the ability to coach and develop team members.
Show Enthusiasm for the Brand: Express your enthusiasm for Burger King and its values in your application. Demonstrating a genuine interest in the company can set you apart from other candidates.
How to prepare for a job interview at Moto
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show the interviewer that you have what it takes to inspire and motivate others.
✨Understand the Brand
Familiarise yourself with Burger King's menu and values. Being able to discuss their flame-grilled offerings and customer service philosophy during the interview will show your enthusiasm for the brand and your commitment to delivering an exceptional customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills under pressure. Think of scenarios where you had to make quick decisions or handle customer complaints, and be ready to explain how you approached these situations.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
