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- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join WHSmith, a leading retailer transforming the UK's rest stop experience.
- Benefits: Enjoy up to £440 bonus, 60% discounts, weekly pay, and enhanced benefits.
- Other info: Check transport access before applying, as some locations may have limited public transport.
- Why this job: Be part of an enthusiastic team with great development opportunities and a fun work culture.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
£12.35 per hour – Part time /Weekends
Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include team member, retail assistant, general or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s
*Please note internally this role is called Customer Service Assistant.
*Annual bonus scheme equivalent to 1 week\’s salary based on average hours worked (define period)
Where our customer’s journey pauses, yours just begins.
Apply today
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Seasonal Retail Assistant - WHSmith WHSmith · Trowell employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Assistant - WHSmith WHSmith · Trowell
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Visit the Trowell Services location if possible. Understanding the environment and how the store operates can give you an edge in demonstrating your commitment during the interview.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Even if you lack experience, sharing your thoughts on what makes great service can impress the hiring team.
✨Tip Number 4
Be ready to showcase your flexibility and willingness to learn. Since WHSmith is open to candidates without prior experience, emphasising your eagerness to adapt and grow can set you apart.
We think you need these skills to ace Seasonal Retail Assistant - WHSmith WHSmith · Trowell
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what WHSmith is looking for in a Seasonal Retail Assistant. Focus on the key responsibilities and the qualities they value, such as enthusiasm and a willingness to learn.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in retail. Emphasise skills like customer service, teamwork, and communication. If you have any experience in fast-paced environments, mention that too!
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you want to work at WHSmith and how you can contribute to their team. Keep it concise and engaging, showing your personality.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A clean, error-free application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you enjoy interacting with customers.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about skills from other jobs or life experiences that relate to customer service. For example, teamwork, communication, and problem-solving are all valuable in a retail environment.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities or what a typical day looks like for a Retail Assistant at WHSmith.