At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join WHSmith, a leading brand transforming the UK’s rest stop experience.
- Benefits: Enjoy up to £440 bonus, 60% discounts, weekly pay, and enhanced benefits.
- Other info: Check transport access before applying, as some sites have limited public transport.
- Why this job: Be part of an enthusiastic team with great development opportunities and a fun work culture.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
Retail Assistant
£12.90 per hour
15 hours per week on Saturday and Sunday
Address: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP
Are you ready to be our next WHSmith Retail Assistant?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\'re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
*Please note this role internally is known as Customer Service Assistant
*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
INDLP
Retail Assistant - WHSmith WHSmith · Winchester employer: Moto
WHSmith is an excellent employer for those seeking a rewarding role as a Retail Assistant in Winchester, offering a vibrant work culture that prioritises enthusiasm over experience. With competitive pay, generous discounts on popular brands, and a commitment to employee development through funded qualifications, WHSmith ensures that every team member feels valued and supported. The unique location at a motorway services area provides a dynamic environment where you can make a real impact on customers' journeys while enjoying enhanced benefits and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - WHSmith WHSmith · Winchester
✨Tip Number 1
Show your enthusiasm! When you approach us for the Retail Assistant position, let your passion for customer service shine through. A positive attitude can make a huge difference in how we perceive your fit for the team.
✨Tip Number 2
Familiarise yourself with WHSmith's products and services. Knowing what we offer will help you engage in meaningful conversations during any interviews or interactions, demonstrating your genuine interest in the role.
✨Tip Number 3
Be prepared to discuss your availability. Since some of our locations may have limited transport access, being flexible with your working hours can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in customer-facing roles, even if it's informal. Whether it's volunteering or helping out in a family business, sharing these experiences can showcase your ability to connect with customers.
We think you need these skills to ace Retail Assistant - WHSmith WHSmith · Winchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and skills mentioned, such as customer service and stock management.
Tailor Your CV:Make sure your CV highlights any relevant experience or skills that align with the role. Even if you don't have direct retail experience, emphasise transferable skills like communication, teamwork, and enthusiasm.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at WHSmith and how you can contribute to their team, even if you’re new to retail.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about skills from previous jobs or life experiences that relate to customer service. Communication, teamwork, and problem-solving are all valuable traits that can set you apart.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
