At a Glance
- Tasks: Serve customers, manage stock, and maintain store standards.
- Company: Join WHSmith, transforming the UK's rest stop experience with travel essentials.
- Benefits: Enjoy up to £440 bonus, 60% discounts, weekly pay, and enhanced benefits.
- Other info: Check transport access before applying; role also known as Customer Service Assistant.
- Why this job: Be part of a dynamic team with great development opportunities and a fun work culture.
- Qualifications: No specific skills needed; we’ll train you!
Retail Assistant - £12.40ph
Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends
Address: Lymm Services, M6 J20A, Cliff Lane, Lymm WA13 0SP
Are you ready to be our next WHSmith Retail Assistant?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you\'re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Disclaimers:
*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
*Please note this role internally is known as Customer Service Assistant
*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
INDLP
Retail Assistant - WHSmith WHSmith · Lymm employer: Moto
At WHSmith, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and supported. With competitive pay, generous discounts, and a commitment to employee development through funded qualifications, we ensure that our staff not only thrive in their roles but also enjoy a fulfilling career journey. Located at Lymm Services, our 24-hour operation provides unique opportunities for flexible working hours, making it an ideal place for those seeking a rewarding retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - WHSmith WHSmith · Lymm
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers more effectively and show your enthusiasm for the role during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role focuses heavily on providing exceptional service, be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Be prepared to discuss your availability. Given that the position requires working weekends and evenings, showing flexibility in your schedule can make you a more attractive candidate.
✨Tip Number 4
Research the location and transport options. Since some sites may have limited access, demonstrating that you have a reliable way to get to work can reassure employers about your commitment.
We think you need these skills to ace Retail Assistant - WHSmith WHSmith · Lymm
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Retail Assistant position. Tailor your application to highlight how your skills and experiences align with what WHSmith is looking for.
Craft a Strong CV:Create a CV that showcases your relevant experience in customer service or retail. Emphasise any previous roles where you demonstrated excellent communication skills, teamwork, and the ability to handle cash or operate tills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at WHSmith and how you can contribute to their mission of delivering exceptional customer service.
Proofread Your Application:Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Retail roles thrive on energy and positivity. Make sure to express your enthusiasm for the position and the company during the interview. Share why you’re excited about working at WHSmith and how you can contribute to their mission of delivering exceptional customer service.
✨Prepare for Customer Scenarios
Since the role involves serving customers, be ready to discuss how you would handle various customer service scenarios. Think of examples from past experiences or even hypothetical situations where you can demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Know the Products
Familiarise yourself with the range of products WHSmith offers, especially those relevant to travel essentials. This knowledge will not only impress your interviewers but also show that you are proactive and genuinely interested in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or what a typical day looks like. It shows that you are engaged and serious about the position.
