At a Glance
- Tasks: Deliver exceptional customer service and assist with store operations.
- Company: Join WHSmith at moto, a recognised top workplace.
- Benefits: Enjoy competitive pay, discounts, and flexible working hours.
- Other info: Fantastic development opportunities and a culture of inclusivity.
- Why this job: Be part of a dynamic team transforming the UK’s rest stop experience.
- Qualifications: Looking for adaptable, self-motivated individuals ready to thrive.
Retail Assistant - £12.90 per hour effective 27th September 2026
Shifts: Part time, shifts between 6:45am and 11pm
Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ
Are you ready to be our next WHSmith Retail Assistant?
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
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Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
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Up to 60% colleague discount across our franchise partner brands
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Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
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Fantastic development opportunities including funded qualifications
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Weekly Pay
What you’ll be doing as a Retail Assistant:
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Greeting customers with a warm and friendly welcome
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Processing orders and requests in a timely and efficient manner
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Delivering our brand standards to a level our customers have come to expect
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Resolving challenges and enquiries with a customer centric mindset
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Receiving deliveries and replenishing displays to provide maximum product availability
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Ensuring your workspace and store is kept clean, tidy and welcoming
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Maintaining supervision of our adult gaming areas
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Working with colleagues to deliver a culture of togetherness and teamwork
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Leaving our customers with a memorable experience worth coming back for
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Helping prepare the store, ready for the following days trade
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
*Hourly rates of pay may differ for under 18’s
*Please note this role internally is known as Customer Service Assistant
*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
INDLP
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Retail Assistant - WHSmith employer: Moto
Moto is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Thurrock. With benefits like an annual bonus, generous staff discounts, and enhanced pension plans, team members are supported in their career progression towards leadership roles. Join us to be part of a vibrant team dedicated to delivering outstanding customer service while enjoying the flexibility and rewards that come with working at Moto.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Get to know WHSmith and moto! Familiarise yourself with their products and values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a challenge or make a customer’s day. We want to see how you handle real-life situations, so be ready to share your experiences.
✨Tip Number 3
Show off your adaptability! We love candidates who can thrive in both busy and quiet times. Prepare examples of how you’ve switched gears in past roles, and let us know how you keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team at WHSmith!
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've worked in fast-paced environments or have retail experience, shout about it! We love seeing how you can fit into our dynamic team.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you, well, you! We’re looking for real individuals.
Apply Through Our Website:For the best chance of joining us, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Moto
✨Know the Company
Before your interview, take some time to research WHSmith and moto. Understand their values, mission, and what makes them stand out in the retail industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle challenges with a positive attitude and how you create memorable experiences for customers.
✨Demonstrate Adaptability
This role requires someone who can thrive in both busy and quieter times. Think of situations where you've successfully adapted to changing environments or tasks. Be ready to discuss how you maintain focus and productivity, no matter the pace of the day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
