At a Glance
- Tasks: Lead a team to deliver exceptional service and achieve brand standards.
- Company: Join WHSmith, transforming the UK’s rest stop experience.
- Benefits: Enjoy a competitive salary, annual bonus, and up to 60% discount on popular brands.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Empower your leadership skills and make a real impact in a dynamic environment.
- Qualifications: Previous supervisory experience and a passion for customer service are desirable.
The predicted salary is between 28500 - 28500 £ per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - WHSmith in Reading employer: Moto
WHSmith is an exceptional employer that values its Supervisors as key leaders in delivering outstanding customer experiences at our motorway services. With competitive annual bonuses, generous colleague discounts, and a commitment to employee development through funded qualifications, we foster a supportive work culture that prioritises growth and work-life balance. Join us in transforming the UK’s rest stop experience while enjoying the unique benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - WHSmith in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WHSmith on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role of Supervisor. We want you to show off your leadership skills and passion for customer service!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. It shows you’re serious about the role and ready to represent WHSmith’s brand standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the Supervisor position. Plus, it shows you’re proactive!
We think you need these skills to ace Supervisor - WHSmith in Reading
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience you have in leading or supervising a team. We want to see how you've motivated others and delivered great results, so share specific examples that showcase your leadership style.
Tailor Your Application:Take the time to customise your application for the Supervisor role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in joining our team!
Emphasise Customer Experience:Since delivering a memorable customer experience is key for us, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We love seeing candidates who are passionate about service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with WHSmith’s values and what they stand for. Understand their product range, especially the travel essentials, and think about how you can embody their brand as a Supervisor. This will show your enthusiasm and commitment to the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlight your ability to coach and provide feedback, as this is crucial for the role.
✨Demonstrate Customer Focus
WHSmith places a strong emphasis on customer experience. Be ready to share instances where you’ve gone above and beyond for customers. Discuss how you handle feedback and ensure that every customer leaves satisfied, as this aligns perfectly with the expectations of the Supervisor position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
