At a Glance
- Tasks: Lead a team to deliver exceptional service and high-quality food.
- Company: Join M&S Simply Food and transform the UK’s rest stop experience.
- Benefits: Enjoy a competitive salary, annual bonus, and up to 60% discount on popular brands.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Be a brand ambassador and make a real impact in customer experiences.
- Qualifications: Previous leadership experience and a passion for customer service are key.
The predicted salary is between 28500 - 28500 £ per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high-quality food and exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - M&S Simply Food in Reading employer: Moto
As a Supervisor at M&S Simply Food, you will thrive in a dynamic work environment that champions leadership and personal growth. With competitive benefits including an annual bonus, substantial colleague discounts, and opportunities for professional development, we foster a culture of support and empowerment. Located at the M4 motorway services in Burghfield, Reading, our team is dedicated to transforming the rest stop experience while ensuring a healthy work-life balance through flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - M&S Simply Food in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the role of Supervisor. We want to see your passion for customer service shine through!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows you’re serious about the role and respect the company’s brand.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows good manners!
We think you need these skills to ace Supervisor - M&S Simply Food in Reading
Some tips for your application 🫡
Show Your Leadership Skills:As a Supervisor, we want to see your experience in leading teams. Highlight any past roles where you’ve taken charge, coached others, or made decisions that improved customer service. This is your chance to shine!
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'enthusiastic leader' and 'customer experience', to show us you’re the perfect fit for our team.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for food and customer service – it’ll help us get to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. We can’t wait to hear from you!
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with M&S Simply Food’s values and products. Being able to discuss their high-quality food range and exceptional service will show your enthusiasm and commitment to the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. This will demonstrate your capability to take charge and inspire others.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and make decisions. Think of scenarios where you had to resolve customer complaints or manage stock issues. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
