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- Tasks: Deliver exceptional customer service and manage store operations in a fast-paced environment.
- Company: Join WHSmith at moto, transforming the UK’s rest stop experience.
- Benefits: Enjoy competitive pay, discounts, bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable, self-motivated individuals who thrive in diverse settings.
- Other info: Recognised as one of the Best Places to Work in 2024 and 2025.
The predicted salary is between 12 - 16 £ per hour.
Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required
Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Retail Assistant - WHSmith WHSmith · Trowell in Nottingham employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith WHSmith · Trowell in Nottingham
✨Tip Number 1
Get to know WHSmith and their values! Before you step into that interview, do a bit of homework on the company culture and what they stand for. This will help you connect with the team and show them you're genuinely interested in being part of their awesome crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It’s all about making a great first impression, so wear something that reflects the friendly and professional vibe of WHSmith.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace Retail Assistant - WHSmith WHSmith · Trowell in Nottingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your CV: Make sure your CV highlights relevant experience that matches what we're looking for. If you've worked in fast-paced environments or have experience in retail, shout about it! We love seeing how you can fit into our dynamic team.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you unique—this helps us get to know the real you!
Apply Through Our Website: For the best chance of joining our awesome team, make sure to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. WHSmith is looking for friendly, enthusiastic individuals, so let your passion for customer service shine through!
✨Demonstrate Adaptability
Prepare examples from your past experiences where you successfully adapted to changing situations or handled busy periods. This will show that you can thrive in fast-paced environments, just like the ones at WHSmith.
✨Highlight Teamwork Skills
Since the role involves working closely with colleagues, be ready to discuss how you've contributed to a team in previous jobs. Share specific instances where you helped create a positive team culture or resolved conflicts.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training opportunities or how the team collaborates to enhance customer experience. This demonstrates your commitment to being part of their awesome team!
