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- Tasks: Serve customers, manage stock, and handle enquiries in a fast-paced environment.
- Company: Join WHSmith, a leading brand transforming the UK's rest stop experience.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and enhanced benefits like sick pay and life assurance.
- Other info: Check transport access before applying, as some sites have limited public transport options.
- Why this job: Be part of an amazing team with great development opportunities and weekly pay.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
£14.35 per hour includes nightshift premium
Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL
Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Retail Assistants:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Retail Assistant:
- Serving customers in a timely manner
- Receiving deliveries and stock replenishment
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and handling cash
- Maintaining standards around product quality and cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Similar roles might include team member, retail assistant, general or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!
Hourly rates of pay may differ for under 18’s
*Please note internally this role is called Customer Service Assistant.
*Annual bonus scheme equivalent to 1 week\’s salary based on average hours worked (define period)
Where our customer’s journey pauses, yours just begins.
Apply today
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Nights Retail Assistant - WHSmith WHSmith · Trowell employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Retail Assistant - WHSmith WHSmith · Trowell
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Knowing what they offer will help you engage with customers effectively and show your enthusiasm for the role during any interviews.
✨Tip Number 2
Highlight your willingness to learn and adapt. Since WHSmith is looking for enthusiastic individuals rather than those with extensive experience, emphasising your eagerness to pick up new skills can set you apart from other candidates.
✨Tip Number 3
Consider your availability and transport options carefully. As this role is at a motorway service area, being able to demonstrate that you can reliably get to work, especially during night shifts, will be crucial.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Even if you don't have direct experience, think about times you've helped others or worked in a team, as this will show your potential to deliver exceptional service.
We think you need these skills to ace Nights Retail Assistant - WHSmith WHSmith · Trowell
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Nights Retail Assistant. Focus on the key responsibilities and required skills, even if they mention that no prior experience is necessary.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills, even if they are from different fields. Emphasise your enthusiasm for customer service and your ability to learn quickly, as these are important for this role.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the position. Mention why you want to work at WHSmith and how you can contribute to their team, focusing on your willingness to learn and provide exceptional customer service.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is accurate and that you've included all required documents. A polished application shows attention to detail.
How to prepare for a job interview at Moto
✨Show Your Enthusiasm
Since WHSmith is looking for enthusiastic individuals, make sure to express your excitement about the role. Share why you want to be part of their team and how you can contribute to enhancing the customer experience.
✨Highlight Your Flexibility
As this position involves night shifts, it's important to demonstrate your flexibility and willingness to work during these hours. Be prepared to discuss your availability and any previous experience with shift work.
✨Emphasise Teamwork Skills
WHSmith values teamwork, so be ready to share examples of how you've successfully worked in a team environment. Discuss how you can collaborate with others to provide exceptional service and maintain stock levels.
✨Prepare Questions About Training
Since the company offers training for new hires, prepare questions about the training process. This shows that you're eager to learn and develop your skills, which aligns with their commitment to employee development.