At a Glance
- Tasks: Lead a team to deliver exceptional service and maximise sales at BP's Lymm Services.
- Company: Join BP, transforming the UK's rest stop experience with a dynamic team.
- Benefits: Enjoy an annual bonus, up to 60% discounts, and enhanced benefits like pension and sick pay.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Be a brand ambassador and make a real impact while developing your career.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
The predicted salary is between 27700 - 27700 € per year.
As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering BP’s handy range travel essentials as well as Greggs baked goods in one place and exceptional service, as we transform the UK’s rest stop experience.
What we offer our supervisors:
- Annual bonus up to £3,455pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Supervisor - BP BP · Lymm employer: Moto
At BP, we pride ourselves on being an exceptional employer, offering our supervisors a vibrant work culture where leadership and personal growth are at the forefront. With competitive benefits including an annual bonus, substantial colleague discounts, and opportunities for professional development, you will thrive in a supportive environment that values your contributions. Located at Lymm Services, our team enjoys flexible working arrangements that promote a healthy work-life balance while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - BP BP · Lymm
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BP and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. Being able to share these experiences will demonstrate your capability as a supervisor and how you can contribute to the team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent BP's brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the supervisor position.
We think you need these skills to ace Supervisor - BP BP · Lymm
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and leadership shine through. We want to see that you’re excited about the role and ready to be a brand ambassador for BP!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially any previous supervisory roles or customer service positions. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moto
✨Know the Role Inside Out
Before your interview, make sure you understand what being a supervisor at BP entails. Familiarise yourself with their brand values and the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and how you’ve contributed to a positive work environment.
✨Prepare for Customer Service Scenarios
Customer experience is key in this role. Think of situations where you've gone above and beyond for a customer or resolved a complaint. Be ready to discuss these examples during your interview, as they’ll showcase your commitment to delivering exceptional service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
