Supervisor
£27,707 per annum - 40 hours per week
Address Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU
As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.
The role is simple, to be an enthusiastic leader and brand ambassador to work within our WHSmith retail store, replenishing shelves, overseeing our gaming areas and delivering exceptional service as we transform the UK's rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Lead shifts with confidence, ensuring smooth operations during busy trading periods
- Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
- Maintain outstanding food safety, health & safety, and compliance standards at all times
- Monitor performance through key metrics and take action to drive continuous improvement
- Act as a role model for WHSmith's values, service standards, and ways of working
What you’ll bring to us:
- Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative ad make reasoned decisions under pressure
If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.
Where our customer’s journey pauses, yours just begins.
*Please note internally this role is called Team Leader
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Supervisor - WHSmith in Lancaster employer: Moto
At Moto in Grantham, we pride ourselves on being an excellent employer that values our team members as brand ambassadors for KFC. With competitive pay, annual bonuses, and a strong focus on employee development, we foster a vibrant work culture that encourages growth and continuous improvement. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while enjoying enhanced benefits and staff discounts.
