At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain brand standards.
- Company: Join M&S Simply Food, transforming the UK’s rest stop experience.
- Benefits: Enjoy up to £3,445 annual bonus and 60% discounts at popular brands.
- Other info: Ideal for aspiring managers or those seeking a step up in their career.
- Why this job: Empower your career with fantastic development opportunities and flexible working arrangements.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
The predicted salary is between 27700 - 27700 € per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high-quality food and exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - M&S Simply Food in Gillingham employer: Moto
At M&S Simply Food, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Supervisors are empowered to lead and make impactful decisions. With competitive benefits including an annual bonus, generous colleague discounts, and extensive development opportunities, we ensure our team members thrive both personally and professionally. Located at Medway Services, we provide a unique environment that transforms the rest stop experience while supporting your work-life balance through flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - M&S Simply Food in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S Simply Food's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or handled customer feedback. We want to hear how you can bring that passion for customer experience to the role.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - M&S Simply Food in Gillingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and leadership shine through. We want to see that you’re excited about the role and ready to be a brand ambassador for M&S Simply Food!
Tailor Your CV:Make sure your CV highlights relevant experience, especially any supervisory roles or customer service positions. We love seeing how your background aligns with what we’re looking for in a Supervisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Moto
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with M&S Simply Food’s values and product range. This will not only show your enthusiasm but also help you articulate how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you can inspire and motivate others.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer feedback and providing excellent service. Think of specific situations where you turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
