At a Glance
- Tasks: Lead a team to create memorable customer experiences in a vibrant coffee shop.
- Company: Join Costa, the nation's favourite coffee shop with a supportive culture.
- Benefits: Enjoy up to £7,800 annual bonus, 60% discounts, and enhanced benefits.
- Other info: Flexible working arrangements to support your work-life balance.
- Why this job: Shape the future of rest stops while developing your career in a dynamic environment.
- Qualifications: Experience in managing teams in retail or hospitality, with strong leadership skills.
The predicted salary is between 32000 - 37000 € per year.
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve. You’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa (up to 20%, dependent on location and performance)
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What you will be doing as a Store Manager:
- Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhering to and ensuring delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge you’ll need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Ready to start your journey with us? Apply today!
Store Manager - Costa in Dunstable employer: Moto
As a Store Manager at Costa, you will thrive in a dynamic and supportive environment that prioritises people and exceptional customer experiences. With competitive benefits including an annual bonus, generous colleague discounts, and extensive development opportunities, you will be empowered to lead your team and shape a winning culture at one of the UK's favourite coffee shops. Located at Toddington Services, this role offers a unique chance to enhance your career while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa in Dunstable
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. Let them know you're on the lookout for a Store Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your experience in managing teams and driving sales. We want you to shine and show them why you're the perfect fit for Costa!
✨Tip Number 3
Don’t forget to research Costa’s values and culture. When you apply through our website, tailor your approach to reflect how you can contribute to creating that memorable customer experience they’re after.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - Costa in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Store Manager role. Highlight your leadership experience and any achievements in managing teams or driving sales, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating memorable customer experiences and how you can contribute to our winning culture at Costa.
Showcase Your People Skills:Since this role is all about people, make sure to emphasise your ability to build strong relationships and motivate your team. Share specific examples of how you've supported your colleagues in their growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Moto
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and P&L. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed costs and driven sales in previous roles.
✨Showcase Your Leadership Skills
This role is all about leading a team, so come prepared with examples of how you've motivated and developed your staff. Think of specific instances where your leadership made a difference in performance or morale.
✨Customer Experience is Key
Since creating memorable customer experiences is crucial, be ready to share your thoughts on what exceptional service looks like. Discuss any strategies you've implemented to enhance customer satisfaction in past positions.
✨Stay Calm Under Pressure
Working in a busy environment can be challenging. Prepare to talk about how you've handled stressful situations in the past. Highlight your ability to remain composed and make effective decisions when things get hectic.
