At a Glance
- Tasks: Solve complex tech problems and improve services in a dynamic environment.
- Company: Join Moto, the UK's leading motorway service area operator.
- Benefits: Enjoy competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact on technology that supports millions of customers.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
37.5 hours per week - Monday to Friday, with some flexibility between 7am and 6pm, typically 9-5.
Hybrid – 2 days in our Toddington office
At Moto, technology plays a critical role in keeping our motorway service areas running smoothly for millions of customers every year. From supporting our sites and colleagues to maintaining the systems that power our business, our technology team helps keep everything moving.
We're looking for a 3rd Line Service Delivery Analyst to join our Business Technology team. This is an opportunity for an experienced technical specialist who enjoys solving complex problems, improving services, and making a genuine impact across a large multi-site environment.
You'll be a senior escalation point within the team, taking ownership of challenging technical issues, supporting critical infrastructure, and helping to drive service improvements that make a lasting difference.
Why Join Us?
- Bonus: Up to 15% bonus
- Time off: 25 days holiday
- Exclusive discounts: Up to 60% off for you, your partner, and loved ones
- Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
- Career development: Fantastic training opportunities, including funding for qualifications
Your Responsibilities
- Acting as a senior escalation point for infrastructure and workplace technology issues
- Diagnosing and resolving complex technical problems from 1st and 2nd line support teams
- Maintaining and supporting servers, hosted platforms, end-user devices and site technology
- Investigating recurring issues and contributing to root cause analysis
- Supporting hardware lifecycle activities, including configuration, replacement and fault diagnosis
- Working closely with third-party suppliers to manage escalations and restore services
- Providing technical input into infrastructure and service improvement projects
- Producing clear documentation, technical notes and knowledge articles
- Identifying opportunities to reduce incidents, improve stability and increase service efficiency
- Deputising for the Infrastructure & Service Delivery Functional Lead when required
What You’ll Bring
We're looking for someone who combines strong technical expertise with a proactive, solutions-focused mindset. You'll ideally have experience with:
- Windows Desktop and Windows Server administration
- Microsoft 365 support and administration
- Active Directory and Group Policy
- Infrastructure monitoring and troubleshooting
- Virtualised, hosted or cloud-based environments
- Networking technologies including DNS, Wi-Fi, switches, routers and firewalls
- Backup monitoring and recovery processes
- PowerShell or other scripting tools
- Hardware builds, configuration and fault diagnosis
- Supplier management and technical escalation processes
Experience within retail, hospitality, EPOS, payment or multi-site technology environments would be advantageous.
What Makes You Great for This Role
- A natural problem solver who enjoys getting to the root cause of issues
- Calm and effective when managing complex technical incidents
- Comfortable communicating with both technical and non-technical colleagues
- Highly organised with excellent attention to detail
- Proactive in identifying improvements and reducing recurring issues
- Passionate about delivering reliable, high-quality technology services
Why Moto?
At Moto, we're proud to be the UK's leading motorway service area operator, serving millions of customers every year. Behind every successful site is a team of talented colleagues working together to make a difference.
Ready to Apply?
If you're an experienced infrastructure or technical support professional looking for a role where you can influence service quality, solve complex challenges and help shape the future of technology at Moto, we'd love to hear from you. Apply today and help keep Moto's technology running at its very best.
3rd Line Service Delivery Analyst in Dunstable employer: Moto
Moto in Richmond is an exceptional employer that prioritises employee well-being and development. With a strong focus on work-life balance, flexible working arrangements, and opportunities for bonuses and discounts, we foster a supportive and dynamic work culture where team leaders can thrive. Join us to lead a passionate team and make a meaningful impact in the food service industry.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Service Delivery Analyst in Dunstable
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Moto values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Moto might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Moto!
✨Direct Apply to Moto
Let's not forget to apply directly through the Moto website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Service Delivery Analyst in Dunstable
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Moto.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Moto. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Moto
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
