Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly IT support and troubleshoot technical issues for colleagues.
- Company: Join Moto, a leader in transforming motorway rest stops with a supportive culture.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts for you and your loved ones.
- Other info: Flexible working arrangements to support your work-life balance.
- Why this job: Be part of an award-winning team making a real impact in IT and customer service.
- Qualifications: Experience with Windows Desktop and strong troubleshooting skills required.
The predicted salary is between 25000 - 32000 £ per year.
37.5 hours per week – Weekend work will be introduced in the future.
Hybrid – Work from home and our Toddington office.
At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award-winning team that values collaboration, we’d love to welcome you!
We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.
About the RoleAs a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices. This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.
Why Join Us?- Competitive salary & benefits: Up to 10% bonus
- Generous time off: 25 days holiday
- Exclusive discounts: Up to 60% off for you, your partner, and loved ones
- Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
- Career development: Fantastic training opportunities, including funding for qualifications
- Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
- Provide exceptional customer service with patience and a problem-solving mindset
- Manage IT requests, troubleshoot issues, and escalate where necessary
- Work efficiently to resolve technical incidents remotely
- Ensure accurate ticket logging and maintain clear communication on progress
- Support 2nd/3rd Line escalations when required
- Keep systems running smoothly by maintaining detailed technical records
- Experience with Windows Desktop (10/11) in a business environment
- Strong troubleshooting skills for technical faults
- Knowledge of Active Directory administration and Microsoft 365 applications
- Experience in business application support
- EPOS (Electronic Point of Sale) experience is a bonus!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. APPLY NOW!
1st Line Support Analyst in Dunstable employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Dunstable
✨Tip Number 1
Network like a pro! Reach out to current employees at Moto on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you would handle specific IT issues or customer queries. Show us your problem-solving skills and how you can keep things running smoothly!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a 1st Line Support Analyst, being friendly and patient is key. During interviews, share examples of how you've provided exceptional customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our fantastic team at Moto!
We think you need these skills to ace 1st Line Support Analyst in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting skills and any relevant IT support experience to show us you’re the right fit for the 1st Line Support Analyst role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering quality support. Share specific examples of how you've solved problems in the past, as this will help us see your proactive approach in action.
Showcase Your Customer Service Skills: Since this role is all about providing exceptional customer service, make sure to mention any previous experience where you’ve gone above and beyond to help others. We love candidates who can demonstrate patience and a friendly attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join Moto!
How to prepare for a job interview at Moto
✨Know Your Tech
Brush up on your knowledge of Windows Desktop (10/11) and Microsoft 365 applications. Be ready to discuss your troubleshooting experiences and how you've resolved technical issues in the past. This will show that you’re not just familiar with the tools, but also capable of using them effectively.
✨Showcase Your Customer Service Skills
As a 1st Line Support Analyst, you'll be the first point of contact for IT queries. Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your patience and problem-solving mindset, as these are key traits that Moto values.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would manage IT requests, troubleshoot issues, and maintain clear communication. Showing that you understand the role will demonstrate your enthusiasm and readiness to contribute.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the IT systems in place, or the future of Moto's IT infrastructure. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.