At a Glance
- Tasks: Provide friendly IT support and troubleshoot technical issues for colleagues.
- Company: Join Moto, a leader in transforming motorway rest stops with a supportive culture.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts for you and your loved ones.
- Other info: Flexible working arrangements to support your work-life balance.
- Why this job: Be part of an award-winning team making a real impact on people's journeys.
- Qualifications: Experience with Windows Desktop and strong troubleshooting skills required.
The predicted salary is between 25000 - 32000 £ per year.
37.5 hours per week – Weekend work will be introduced in the future.
Hybrid – Work from home and our Toddington office.
At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award-winning team that values collaboration, we’d love to welcome you!
We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.
About the RoleAs a 1st Line Service Delivery Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices. This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.
Why Join Us?- Competitive salary & benefits: Up to 10% bonus
- Generous time off: 25 days holiday
- Exclusive discounts: Up to 60% off for you, your partner, and loved ones
- Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
- Career development: Fantastic training opportunities, including funding for qualifications
- Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
- Provide exceptional customer service with patience and a problem-solving mindset
- Manage IT requests, troubleshoot issues, and escalate where necessary
- Work efficiently to resolve technical incidents remotely
- Ensure accurate ticket logging and maintain clear communication on progress
- Support 2nd/3rd Line escalations when required
- Keep systems running smoothly by maintaining detailed technical records
- Experience with Windows Desktop (10/11) in a business environment
- Strong troubleshooting skills for technical faults
- Knowledge of Active Directory administration and Microsoft 365 applications
- Experience in business application support
- EPOS (Electronic Point of Sale) experience is a bonus!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. APPLY NOW!
1st Line Service Delivery Analyst in Dunstable employer: Moto
At Moto, we pride ourselves on being an excellent employer that champions a supportive and empowering work culture. With competitive salaries, generous time off, and extensive career development opportunities, we ensure our employees thrive both personally and professionally. Our hybrid working model allows for flexibility, making it easier to balance work and life while contributing to our mission of enhancing motorway rest stops.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Delivery Analyst in Dunstable
✨Tip Number 1
Network like a pro! Reach out to current employees at Moto on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. Think of examples from your past experiences that showcase your problem-solving skills and ability to work under pressure. We want to see how you shine!
✨Tip Number 3
Show your enthusiasm for the role and the company during the interview. Research Moto’s recent projects or initiatives and mention how you can contribute to their mission. We love candidates who are genuinely excited about what we do!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you’re proactive and truly interested in joining our team.
We think you need these skills to ace 1st Line Service Delivery Analyst in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting skills and any relevant IT support experience to show us you’re the right fit for the 1st Line Service Delivery Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering quality support. Share specific examples of how you've solved problems in the past, as this will help us see your proactive approach and customer service mindset.
Showcase Your Technical Skills:Don’t forget to mention your experience with Windows Desktop, Active Directory, and Microsoft 365 applications. We want to know how you’ve used these tools in previous roles, so be specific about your technical expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Moto
✨Know Your Tech
Brush up on your knowledge of Windows Desktop (10/11) and Microsoft 365 applications. Be ready to discuss your troubleshooting experiences and how you've resolved technical issues in the past. This will show that you’re not just familiar with the tools, but also capable of using them effectively.
✨Showcase Your Customer Service Skills
As a 1st Line Service Delivery Analyst, you'll be the first point of contact for IT queries. Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your patience and problem-solving mindset, as these are key traits they’re looking for.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would manage IT requests, troubleshoot issues, and maintain clear communication. Showing that you understand the role will demonstrate your genuine interest in joining their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure and future projects. This not only shows your enthusiasm for the role but also your proactive nature. Asking about career development opportunities can also highlight your ambition to grow within the company.
