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- Tasks: Deliver exceptional customer service and assist with travel essentials at WHSmith.
- Company: Join the award-winning team at WHSmith, recognised as a top workplace.
- Benefits: Enjoy competitive pay, discounts, and fantastic development opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Looking for adaptable, self-motivated individuals ready to thrive in a fast-paced environment.
- Other info: Flexible working hours available to support your work-life balance.
The predicted salary is between 12 - 16 £ per hour.
Retail Assistant - £12.40
Shifts: Vary between 6am to 10pm, mixture of weekdays and weekends required
Address: Port of Dover Terminal 3, Eastern Docks, Dover CT16 1JA
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.
Seasonal Retail Assistant - WHSmith in Dover employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Assistant - WHSmith in Dover
✨Tip Number 1
Get to know WHSmith and their vibe! Before you step into that interview, do a bit of homework on their values and what they stand for. This way, you can show them you're not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. A friendly smile and a professional appearance can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Seasonal Retail Assistant - WHSmith in Dover
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly vibe to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on any past roles where you’ve worked in fast-paced environments or provided excellent customer service—this will catch our eye!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you unique—this helps us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right in our hands—let’s get you on board!
How to prepare for a job interview at Moto
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Assistant at WHSmith entails. Familiarise yourself with their customer service standards and the types of products they offer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Enthusiasm
WHSmith is looking for friendly and enthusiastic individuals. During the interview, let your personality shine through! Share examples of how you've provided excellent customer service in the past and express your excitement about joining their team.
✨Demonstrate Adaptability
This role requires someone who can thrive in both busy and quieter environments. Prepare to discuss situations where you've successfully adapted to changing circumstances or handled multiple tasks at once. Highlighting your flexibility will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
