At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences at Costa.
- Company: Join Costa, a leader in transforming the UK’s rest stop experience.
- Benefits: Enjoy up to £8,320 annual bonus, 60% discounts, and enhanced benefits.
- Other info: Flexible working options and clear progression paths available.
- Why this job: Be part of a revolution in customer service and develop your leadership skills.
- Qualifications: Experience in retail or hospitality management with a passion for team development.
The predicted salary is between 35000 - 35000 £ per year.
As Store Manager, you’ll know it’s about putting people first. You’ll turn every visit into a standout experience, running your store like it’s yours and building the winning culture we’re aiming for. At Costa, you’ll lead the charge, getting your team fired up to deliver a memorable service as we transform the UK’s rest stop experience.
What’s in it for you:
- Annual bonus up to £8,320 — 20% of your base salary, depending on location and performance
- On-Site Discounts — Up to 60% colleague discount for you, family & friends at Costa Coffee, Pret, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits — pension, sick pay, maternity/paternity, and life assurance
- Real progression — funded qualifications and a clear path to Site Operations Manager
What you’ll be doing:
- Hit and exceed budget & P&L targets for your Costa Store
- Lead, support, and develop your team so every colleague feels valued and ready to grow
- Deliver exceptional brand standards and drive consistently brilliant customer service
- Lead shifts from open to close, keeping everything running smoothly under pressure
What you’ll bring:
- Proven experience leading teams in high-volume retail, catering, or hospitality
- Track record of managing budgets, P&L, labour costs, and driving efficiencies
- Strong relationship-builder with stakeholders at all levels
- Skilled at motivating teams through coaching, training, and succession planning
- Calm, decisive, and focused when the pace picks up
Already an Assistant Manager or Deputy Manager ready to step up? Or a current Restaurant, Catering, Retail, General or Store Manager hunting your next challenge? We want to hear from you.
We champion flexible working — whether that’s adjusted hours, compressed weeks, or fixed shifts, we’ll help you find a pattern that works for your life.
Moto, a place where ambition grows, careers click into gear, and potential travels far.
Store Manager - Costa in Doncaster employer: Moto
At Costa, we pride ourselves on being an exceptional employer, offering a vibrant work culture where putting people first is at the heart of everything we do. As a Store Manager in Doncaster, you'll enjoy competitive benefits including an annual bonus, substantial discounts, and real opportunities for career progression with funded qualifications. Join us to lead a passionate team in transforming the UK’s rest stop experience while enjoying a flexible working environment that supports your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa in Doncaster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Moto, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Moto!
We think you need these skills to ace Store Manager - Costa in Doncaster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Moto, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Moto and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Moto that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Moto
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
